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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered

Local agent and amout of monitors

InteractMarketing 9 years ago updated by Ilya (Here to help) 9 years ago 12
I have installed local Anturis agent on a deducted box (linux) which was working fine since I have added another website to monitor (via HTTP). All available monitors are working fine except that local one. Also I have another websites on same server where new site is set and those are working fine with a local agent monitors. Are there any limitations for local agent monitors? Also how Anturis monitor comes on an Apache logs?

Thanks
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Answered

Postfix process

noddingpanda 9 years ago updated by Ilya (Here to help) 9 years ago 2
I have had to change my email server program from Qmail to Postfix. Please could you give me the Postfix process name so that I can change the monitor for SMTP.
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Under review

Add Vmware Agent

volta 10 years ago updated by Ilya (Here to help) 10 years ago 1
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Not a bug

Getting excessive repeated text messages for incidents which ended 2 hours ago

mchowdhary 10 years ago updated by Konstantin (Here to help) 10 years ago 4

Why is this happening? The incident screen shows no current incidents in progress, yet I am still receiving the same SMS message repeatedly.

0
Planned

How to identify which web transaction failed?

tbbong 11 years ago updated by Konstantin (Here to help) 11 years ago 0

It has multiple steps in each transaction. During a problem arise, it only indicate what issue(example : http response does not match but does not imply which steps that are having issue.

Answer

Valid point. We will add it.

Thank you.

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Under review

email monitor problem

dotcomsolutions 9 years ago updated by haimi 8 years ago 4
Hello there is a problem resolving my servers email domain even though we have no issues at the time I have tried changing the monitor servers but they all say the address can not be resolved, but it can

Regards
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Answered

Double alerts - in problem and incident categories

gumbuya 10 years ago updated by Konstantin (Here to help) 10 years ago 5
In the past few months of using the alert system, we have been essentially receiving "double" alerts in problem and incident categories.

Finally grew tired of them and unlinked all our service layers so they are not related in the infrastructure module.

However it seems we still get incident alerts on top of problem alerts. How do we totally eliminate the incidents? thanks
in problem and incident categories
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Not a bug

Top links 404 error

WJF 11 years ago updated by Konstantin (Here to help) 11 years ago 3
When I click on one of the links at the top of the window (Persons & Groups, etc.), I get a 404 error.


0
Not a bug

local_disk reports garbage

tompaper 10 years ago updated by Ilya (Here to help) 9 years ago 3
I'm getting garbage local disk usage numbers from my reports - its currently says I have 564081493Gb free. Sadly as I don't work for Google my machine only has a couple of GB storage at max!
Any ideas? The servers are linux / ubuntu. Do I need to upgrade the monitor agent? - if so do you have instructions on how to do that?
0
Not a bug

1 Notification and consumed 8 notifications

rodrigogomes 9 years ago updated by Ilya (Here to help) 9 years ago 3
I received 1 alert and were consumed 8 alerts of my account. That's wrong.