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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0

Ability to create multiple monitors that are the same type

gawker 10 years ago 0
 i.e. snmp on interfaces that exist on a switch and getting if they're up/down -- manually creating a snmpget check for each interface is frustrating
0
Fixed

Details button doesnt work at Compontent page

Max Korzhanoff 11 years ago updated by Konstantin (Here to help) 11 years ago 0

Safari/MacOS (latest). Choosing service at component page and pressing Details does nothing. Have to double-click on it and then choose a Details tab.

Answer
Hi. Thanks for reporting. Should be fixed by now.


0
Under review

what ports use to agent

ntksolutions 8 years ago updated by Ilya (Here to help) 8 years ago 5

Hi,

My name is Robson, What ports are use to ip below:


5.175.194.118

5.79.100.165

72.249.77.101

67.225.148.163

199.167.17.37

89.253.231.166

181.41.210.215

61.195.97.113

122.0.69.137

116.251.211.248


Because I have some problem with my agent wich not connect in my server.

0
Not a bug

Too many false positivies

InteractMarketing 9 years ago updated by Simon 6 years ago 12
I have noticed that since July there are too many false positives mostly time outs on ping or http access when the sites are up and running (Anturis report - critical, time out but site is available through a pc or a mobile device).

Any idea what is going on with Anturis? It became less reliable.

Thanks
0
Answered

как прикрепить получателя к серверу?

Litium 11 years ago updated by Konstantin (Here to help) 11 years ago 1
а как прикрепить к серверу пятого получателя уведомлений? у четырех прописано сервер www.emets.ru , а нового создаю - не редактируется это поле и получается что он ни на один сервер не подписан


Answer

Прямо сейчас ответственный добавляется через окно редактирования компонента. В ближайшем будущем упростим процедуру.

0
Under review

Monitors - Type grouping

steve leroux ntl 9 years ago updated by Ilya (Here to help) 9 years ago 1
Hi,
This is a feature request:

Feature request 1:  Remove "type" groupings in Monitors tab.

The left pane has both components and monitors tabs which is great. The Monitors tab groups the monitors by type, yet there is a type column.  This is duplicate information (redundant). It would be nice that it didn't group the type of monitors or at least have the option to disable that feature.
If the groupings by type would be disabled, it would allow sorting monitors by name or component without being broken up by type.
Example: We monitor the CPU, Mem, Process, Ping, and TCP of a single component. Because of the type groupings, these monitors are broken up even if I sort by component.

Feature request 2: Add Agent column in the Monitors tab.

It would be nice to have the option to see and sort monitors by agent.

Thanks.
0
Fixed

component category 5

oppnet 9 years ago updated by Ilya (Here to help) 9 years ago 1

When I try to add multistep monitoring I am getting message unknown component category 5

0
Answered

publish dashboard using a widget, API or other means

BASTechnologies 10 years ago updated by Ilya (Here to help) 9 years ago 1
hi, is there a way that I can publish a dashboard to my own website please? Being able to do this would give me a one page view of multiple accounts and allow the client to access their dashboard alongside their account information on my website..
0
Under review

False positive critical notifications

InteractMarketing 9 years ago updated by Ilya (Here to help) 9 years ago 3
This weekend we have got critical messages (monitors US-Michigan and US-Dallas) which were false. I have set 4 monitors and the critical messages should to come only all 4 will fail (round-robin policy)
Answer
Ilya (Here to help) 9 years ago
Monitor will have error status if two locations(example, US-Dallas and US-Michigan) fails at the same time.
We will think about option to change status when all locations fails
0
Fixed

Anturis dashboard inaccessible; some monitors simply cannot be reached?

gumbuya 9 years ago updated 9 years ago 8
This afternoon some of our Microsoft Azure cloud services had their virtual servers re-imaged. Which is fine, since everything is back to normal operations. However, Anturis HTTP monitors from various global locations (Berlin, Vancouver, California) cannot seem to sense their availability and still report them down. No matter how I reconfigure the monitors.

After some hours, the entire anturis.com dashboard came crashing to a error 502 and cannot be accessed now.