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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered

OS X support

Triggernet 9 years ago updated by Ilya (Here to help) 9 years ago 2
Is there a planned OS X agent? Or can the linux agent be "fiddled" to work on OS X?
0
Answered

Can I export the data or the chart for a monitor?

mchowdhary 10 years ago updated by Konstantin (Here to help) 10 years ago 1

I would like to export the data and/or the chart for a monitor in CSV format, (or PNG, JPG, etc. for the chart) is this possible?

0
Fixed

No longer able to list CPU monitors from agents

gumbuya 9 years ago updated 9 years ago 4
Whenever our server instances in Microsoft Azure get re-imaged, we would lose the monitor reports from the old agents, and have to delete and redefine the monitor with the new agent in the new server instance.

Usually, on attempting the first time in the Anturis dashboard, the list would show up empty, like the attached screen cap.
Image 55

We'd have to close the div/window and try again before the list loads up the cpu monitors properly.

This time round, it seems no matter how many times we re-initiate the window, the list remains blank.
0
Planned

Alert notification not sync with the "minimum check failure" setting

tbbong 11 years ago updated by Konstantin (Here to help) 11 years ago 5

Hi,

As per the topic description, I have set the "Minimum check failure" to 2 but I still received the notification alert(failure) although only fail once. 


Please advise.

Answer

The points on chart do not correspond one-to-one to the actual measurements. We plan to improve charts so that they make the right impression for a user.


0
Not a bug

Cpanel plugin not blank

Kos mOS 8 years ago updated by Ilya (Here to help) 8 years ago 14

I installed recently the cPanel plugin and it shows up empty in WHM, any idea?

Answer
Ilya (Here to help) 8 years ago

Hi,


We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.

To remove plugin from your server please execute the following command:

/opt/anturis/uninstall-whm-plugin.sh

0
Fixed

Daily and Weekly reports - dates

steve leroux ntl 9 years ago updated by Ilya (Here to help) 9 years ago 3
Hi

I enabled the Daily/Weekly/Monthly reports.
I've noticed that in the Daily and Weekly reports, the subject dates are not the same as the dates in the contents of the reports. They seem to be a day off.
Is that by design or an error?

Example: Daily report
Email Subject: Anturis: Daily up-time report for 10 Dec 2014
Email Content: Thu, 11 Dec 2014 (UTC)

Example: Weekly report
Email Subject: Anturis: Weekly up-time report for 30 Nov 2014 - 07 Dec 2014
Email Content: Mon, 01 Dec 2014 (UTC) - Sun, 07 Dec 2014 (UTC)

Please let me know.
Thanks.
Answer
Ilya (Here to help) 9 years ago
Hi,

We've fixed it. Please check
0
Declined

After last cPanel/WHM update Error: Permission denied at .....

gftservice 8 years ago updated by Ilya (Here to help) 8 years ago 4
Hi,
since the last cPanel Update (WHM 11.52.0 (build 14)) i get the follow error which effected only the SMTP monitoring :

Software error:
Could not open “/proc/user_beancounters” for reading: Permission denied at /usr/local/cpanel/Cpanel/Sys/Hardware/Memory/Vzzo.pm line 65.
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

0
Not a bug

gzip: stdin: not in gzip format

Argus_Monitor 9 years ago updated by Ilya (Here to help) 9 years ago 3
I'm trying to install the monitoring client on a raspberry pi (ARM CPU) and it fails.  Here is the output:

curl -k -s https://anturis.com/api/1/agent/install/Argus_Monitor/33b029040f823662_nop | sh
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174 100 174 0 0 455 0 --:--:-- --:--:-- --:--:-- 639

gzip: stdin: not in gzip format
tar: Child returned status 1
tar: Error is not recoverable: exiting now
sh: 16: cd: can't cd to anturis-agent-2.1-armv6l
chmod: cannot access `install-anturis-agent.sh': No such file or directory
sh: 18: ./install-anturis-agent.sh: not found
0
Fixed

Support for SUSE linux

fvg 10 years ago updated by Ilya (Here to help) 9 years ago 9

When I try to install the agent on SUSE linux using the command in the console I receive the following output:


Installing...

creating /opt/anturis...

creating /opt/anturis/bin...

creating /opt/anturis/etc...

creating /opt/anturis/lib...

creating /opt/anturis/log...

creating /opt/anturis/lib/imageformats...

chown: invalid user: `anturis.anturis'

illegal runlevel specified for anturis-agent-service: r

Starting Anturis Agent

Setting settings...

Can't connect to agent

Connecting to server...

Can't connect to agent



This was reproduced twice. Is this is a known issue?

0
Under review

Integrate with web based alarm would be perfect.

tbbong 11 years ago updated by Konstantin (Here to help) 10 years ago 4

Sound notification (Alarm System) would be the best. Sms and Email is good, but might not real time enough.


Answer
Ok, I got what you mean. I agree, it would be convinient