1. Public Forum
  2. Ideas
0
Planned

Alert notification not sync with the "minimum check failure" setting

tbbong 11 years ago • updated by Konstantin (Here to help) 11 years ago • 5

Hi,

As per the topic description, I have set the "Minimum check failure" to 2 but I still received the notification alert(failure) although only fail once. 


Please advise.

Answer

Answer
Planned
Konstantin (Here to help) 11 years ago

The points on chart do not correspond one-to-one to the actual measurements. We plan to improve charts so that they make the right impression for a user.


Under review
Konstantin (Here to help) 11 years ago

Hi,

Can not reproduce. Let's make sure the problem exists on your side:

  1. Go to the Component, for which you received the Notification
  2. Open 'Problems' tab
  3. In the 1st list select the Problem for which you received the Notification (using timestamp)
  4. In the middle list select the first event (should be either Error or Warning)
  5. In the right list click on the 'arrow' button in front of the event - to display the list of all measurements/checks for the associated time period.
  6. If there is only _one_ event with non-OK Status in the pop-up window please attach here a screenshot (or send it to me directly).

Thanks!

tbbong 11 years ago
Hi Andrew,
I have attached the screen capture from both view (Problem & Chart).
I see the result are consistent with the problem (according to the steps you mention). However, the chart show me differently.
Please advise.

Thanks
Konstantin (Here to help) 11 years ago

I don't see the attachment...?

tbbong 11 years ago


Konstantin (Here to help) 11 years ago
This is because point 20:21 on chart portrays one of measurements from 20:21:02 and 20:24:00 as they fall into the same 3 min interval. The point 20:24 portrays measurement from 20:26:51 which falls into the next 3 min interval.
In other words, the points on chart do not correspond one-to-one to the actual measurements. We do have in plan to improve charts so that they make the right impression for a user.


tbbong 11 years ago
Thanks for the concise explanation.

For the moment, I will reference to the "Problem" tab or tweak some setting with the "minimum check failure" to have the accurate reading. :)

Answer
Planned
Konstantin (Here to help) 11 years ago

The points on chart do not correspond one-to-one to the actual measurements. We plan to improve charts so that they make the right impression for a user.


Customer support service by UserEcho