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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.
Please note that IP address of NL agent has been changed to 5.79.100.165
Found process(s) number should be greater
I'm creating a new process monitor.
I set the monitor to look for processes.
Interval Type: Greater than or equal to: 3
In the test results, it returns 3 process found.
But after I apply it, I receive an email problem stating:
Found process(es) number should be greater than 3 . Expression is 3
It appears "greater than or equal to" isn't working.
I change the value to 2 and it now works fine.
Please let me know if using 2 is correct.
Thanks.
We've fixed it. Need to update your local agents. Sorry for the inconvenience.
Notification Schedule
At my company we have a different engineer who is on call 24/7 each week on a 5 week rota. It would be nice if we could schedule the notification alerts (especially phone calls) to correspond with that on call engineer. At the moment I would have to let it phone everyone's (the 5 engineers) phone (using 5 phone credits per incident) instead of just the person who is on call.
Change monitoring location selected by default
I have been unable to find an option for this. How can I change the default monitoring location?
Log Monitor on Windows
Hi, I am attempting to set up a log monitor in Windows but keep getting a 'file does not exist' error. I am using the full drive path and log extension e.g. C:\app\logs\mylog.log. What am I doing wrong?
Fixing file permissions helped here. The problem with process monitor is also fixed.
Support & Feedback system
Bug 1
Browser: Firefox and Chrome / MacOS not tested in any other OS
Situation: Logged in to anturis infrastructure dashboard
Steps:
- Click on Support & feedback button in lower right corner
- Click on a topic/question for more details
- Now i'm not logged in the support & feedback system anymore
- Can't post any comments on ticket/question
Bug 2
Browser: Chrome (results in warning in Firefox but will work) / MacOS not tested in any other OS
Situation: Logged in to anturis infrastructure dashboard
Steps:
- Klik on Support & feedback button in lower right corner
- Klik on browse all (Work around bug1 i'm still logged in)
- Click any topic will result in javascript block because of ssl
The topic/question I was trying to comment a post was: is there any API available? The topic is 2 years old so could I get a status update?
Thanks in advanced
Kind regards,
Rick van den Dijssel
Alert of Backup failures
Hi: I am evaluating Anturis and a newbie. I have a sever where I use Retrospect software t backup the data. How do I use Anturis to monitor/track if the backups are happening? Can the Anturis agent be configured to forward traps or look at some log files for lines about the baclup status? Or is there a different way?
Thanks
Ravi
Monitoring locations not reliable - building links between them
I hope to see ability to link or create some kind of "if" statements for monitoring locations including local agent as last step in that chain to avoid false alarms.
Something like:
( US-Dallas || CA-Vancouver ) && MyLocalAgent01 THEN error
linux agent install without X-Windows
1] daemon agent,
2] agent control panel (requires X-Windows)
3] web transaction recorder (requires X-Windows)
If I install only agent daemon, it does not fully work, (probably expects connection to control panel)
How can I run agent without X-Windows?
is the possible to install anturis agent in vyatta os
i'm very impress with your service
i want monitor my vyatta(linux based) server through anturis is the possible to install anturis agent to vyatta router os
Customer support service by UserEcho
