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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered

How do I monitor a nginx webserver in stead of apache?

himalayasystems 10 years ago updated by Ilya (Here to help) 10 years ago 2
How do I monitor a nginx webserver in stead of apache?
Do I have to use the custom monitor or can a standard monitor be added?
Answer
Ilya (Here to help) 10 years ago
Hi,

We haven't specific monitor for nginx. You can our custom monitor to monitor apache 
0
Answered

How to get code of request and reply received by monitoring tool?

Yves_Rocher 10 years ago updated by Ilya (Here to help) 10 years ago 2
I need to provide details to support team of web site. So I need to know the request code that your tool send on HTTP request and the conditions of the reply considered failure. 
0
Not a bug

Please Close my account. since i cant do it my self. thank you.

Bullseye 12 years ago updated by Konstantin (Here to help) 12 years ago 0

Please Close my account. since i cant do it my self. thank you.

Answer

No worries, it will expire itself. Right now we don't have possibility to manually close an account.

0
Fixed

Warning and error events all get notification as critical error

gumbuya 11 years ago updated by Ilya (Here to help) 9 years ago 8
Notice that all warning and error conditions, we get notifications with "Critical Problem/Incident" and Status:error, even when the condition level is merely warning.

Shouldn't there be a more granular reporting of levels?
0
Declined

Threshold check failed ungoing

MarleenOH 9 years ago updated by Ilya (Here to help) 9 years ago 2
I keep getting the threshold failure and the uptime button is also not working. I followed the instruction in another topic, but the failure starts all over again after some time. Can you help?
0
Under review

email confirmation in html

steve leroux ntl 9 years ago updated 9 years ago 4

I setup a second person to receive email notification (not in html) but the email confirmation is in html. How do we disable email confirmation being sent in html?

0
Fixed

Amsterdam probe errors?

Alwin 9 years ago updated by Ilya (Here to help) 9 years ago 1

Since 2 days the results for http monitoring from the Amsterdam probe are showing a lot off long load times and a lot of gaps (so no monitoring performed at all!).


What is wrong with the Amsterdam probe location?

0
Under review

code 200

Alwin 9 years ago updated by Ilya (Here to help) 9 years ago 1

I have trouble adding www.optiion.nl has a Fullpage monitor. When setting up this monitor and running "test monitor" I got this error message: HTTP status should match '2??, 3??'


Which I don't understand because as far as I know www.optiion.nl status is code 200.


What is the problem and how to solve this? Thank you.

0
Not a bug

Content Check Failed - When Site Works Fine

alternis 9 years ago updated by Ilya (Here to help) 9 years ago 7

Whenever I get the error Content Check Failed, I just need to rerecord the transaction to make it work. However this isn't the right way to do it.


The site function well and I don't see error when visiting through out the day.


Any idea on this would be helpful.


Best,

Art



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0
Under review

Can I merge two graphics of dashboards in just one?

linking 9 years ago updated by Ilya (Here to help) 9 years ago 1

I need to merge two graphics oh http request about different sites in just one.