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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered

Dashboard time

ULD 9 years ago updated by Ilya (Here to help) 9 years ago 3

Hi, my dashboard time is set to 31 December 1969, 18:00 – 31 December 1969, 19:00

and I can't change the dates.

0
Answered

Unable to load agent on CloudLinux server.

G C Solutions 11 years ago updated by Konstantin (Here to help) 11 years ago 4
Using the command found in Install server agents to your server. I am unable to load agent. I have also tried via the WHM plugin same error occures.
Answer
Hi,
I assume you solved the problem. If not, please feel free to contact us again.
0
Under review

Make API call to status page as notification

tommy burazin 9 years ago updated by ntksolutions 7 years ago 3

Hi,

We would like to automate our incident reports and would love if anturis could make an API call to our status page (status.io/statuspage.io/cachet/other) to change the state of the monitored service for users to easily access. Is there any way to do this?
Thanks

0
Fixed

Transaction monitor false timeout error

krichardson 11 years ago updated by Ilya (Here to help) 10 years ago 3

I have a transaction monitor that fails occasionally when my web page exceeds the timeout threshold. Sometimes it takes the screen longer to complete it's query and build that other times. How can I adjust the timeout value upwards to reduce or eliminate the false positive alerts due to the default timeout value?

0
Answered

After I have installed server agent on Windows XP suddenly a new administrator account _Anturis_Agent_was created. If I remove it can I still use the monitoring agent or it stop monitoring???

Ivan Babinoto 11 years ago updated by Konstantin (Here to help) 11 years ago 9

After I have installed server agent on Windows XP suddenly a new administrator account _Anturis_Agent_was created. If I remove it, can I still use the monitoring agent or it stops monitoring???    
-Seems that the service  stopped after I have removed _Anturis_Agent_ account.


However after I went to computer management service console I discovered that the Anturis Monitoring Agent service is stopped and cann not be started because itt wants to login to the _Anturis_Agent account which was deleted by me!


I fixed it by setup it to login to Local System account instead to _Anturis_Agent account. IT WORKS PERFECTLY 

Howecver I am not clear if is better also to check the option "Allow service to interact with desktop"


Also I do not know if that is the best solution?

0
Answered

Recorder does not allow button click in custom .net application

Westpoint 11 years ago updated by Ilya (Here to help) 10 years ago 3

I was using the recorder to login and search in a custom web application.  When I attempted to perform the search the screen was not displaying the elements in the correct location and I could not fire the button click event when clicking on the search button.

0
Under review

Order in reports

Barsug 11 years ago updated by Konstantin (Here to help) 11 years ago 2

Monitors in Reports are sorted by ID.

But best is to use alphabetic one or custom ordering inside each component, and custom 2ndlevel ordering for components itself.

0
Fixed

notification not working

steve leroux ntl 9 years ago updated by Ilya (Here to help) 9 years ago 4

Hi Support,

I had an incident today and I didn't get the SMS or Email notification.

Is notifications broken?

0
Fixed

Active Directory Monitors show all zero

gerberconsulting 9 years ago updated by Ilya (Here to help) 9 years ago 3

Hello
All my new installed Active Monitoring values shows zero. Do I have to activate some other things in windows to use this Monitors? In the resource monitor I can see that the lsass.exe process uses permanently 10%.
Regards Fredy

0
Not a bug

Application transaction not working properly ...

mkbhardwaj 9 years ago updated by Ilya (Here to help) 9 years ago 2
If i say match STATUS code 200 its tool returning 302 for the same URL and if I say match 302 then its returning 200 ... I don't know what is the issue ... I am trying to simulate one simple transaction but its failing always..

see if you can help .. try to find fune the ATEB transaction upoload to my account