0
Fixed
Support for SUSE linux
When I try to install the agent on SUSE linux using the command in the console I receive the following output:
Installing...
creating /opt/anturis...
creating /opt/anturis/bin...
creating /opt/anturis/etc...
creating /opt/anturis/lib...
creating /opt/anturis/log...
creating /opt/anturis/lib/imageformats...
chown: invalid user: `anturis.anturis'
illegal runlevel specified for anturis-agent-service: r
Starting Anturis Agent
Setting settings...
Can't connect to agent
Connecting to server...
Can't connect to agent
This was reproduced twice. Is this is a known issue?
Customer support service by UserEcho
Hi!
No, that's smth new ) We'll look into it and I'll update you on what's going on.
Meantime, could you please post here ls -alR /opt/anturis and which exact version of SUSE you are using.
Thanks!
The output of that command is the following. And the exact version of SUSE is:
cat /etc/SuSE-release
SUSE Linux Enterprise Server 11 (x86_64)
VERSION = 11
PATCHLEVEL = 2
# ls -alR /opt/anturis
/opt/anturis:
total 32
drwxr-xr-x 6 root root 4096 Oct 24 14:22 .
drwxr-xr-x 4 root root 4096 Oct 24 14:22 ..
drwxr-xr-x 2 root root 4096 Oct 24 14:22 bin
drwxr-xr-x 2 root root 4096 Oct 24 14:22 etc
drwxr-xr-x 3 root root 4096 Oct 24 14:22 lib
drwxr-xr-x 2 root root 4096 Oct 24 14:22 log
-rwxr-xr-x 1 root root 6975 Oct 24 14:22 uninstall-anturis-agent.sh
/opt/anturis/bin:
total 10576
drwxr-xr-x 2 root root 4096 Oct 24 14:22 .
drwxr-xr-x 6 root root 4096 Oct 24 14:22 ..
-rwxr-xr-x 1 root root 463757 Oct 24 14:22 agent-config
-rwxr-xr-x 1 root root 758829 Oct 24 14:22 agent-service
-rwxr-xr-x 1 root root 767673 Oct 24 14:22 agent-ui
-rwxr-xr-x 1 root root 484789 Oct 24 14:22 plugin-httplatency
-rwxr-xr-x 1 root root 622905 Oct 24 14:22 plugin-httplatency2
-rwxr-xr-x 1 root root 380933 Oct 24 14:22 plugin-localresources
-rwxr-xr-x 1 root root 472206 Oct 24 14:22 plugin-localresources2
-rwxr-xr-x 1 root root 318128 Oct 24 14:22 plugin-logfile
-rwxr-xr-x 1 root root 402422 Oct 24 14:22 plugin-logfile2
-rwxr-xr-x 1 root root 312201 Oct 24 14:22 plugin-ping
-rwxr-xr-x 1 root root 398567 Oct 24 14:22 plugin-ping2
-rwxr-xr-x 1 root root 323079 Oct 24 14:22 plugin-shellscript
-rwxr-xr-x 1 root root 409508 Oct 24 14:22 plugin-shellscript2
-rwxr-xr-x 1 root root 498655 Oct 24 14:22 plugin-snmp
-rwxr-xr-x 1 root root 579073 Oct 24 14:22 plugin-snmp2
-rwxr-xr-x 1 root root 378625 Oct 24 14:22 plugin-sql
-rwxr-xr-x 1 root root 466755 Oct 24 14:22 plugin-sql2
-rwxr-xr-x 1 root root 487978 Oct 24 14:22 plugin-tcp
-rwxr-xr-x 1 root root 625407 Oct 24 14:22 plugin-tcp2
-rwxr-xr-x 1 root root 1541810 Oct 24 14:22 transaction-recorder
/opt/anturis/etc:
total 12
drwxr-xr-x 2 root root 4096 Oct 24 14:22 .
drwxr-xr-x 6 root root 4096 Oct 24 14:22 ..
-rwxr-xr-x 1 root root 969 Oct 24 14:22 anturis-agent-service
/opt/anturis/lib:
total 44092
drwxr-xr-x 3 root root 4096 Oct 24 14:22 .
drwxr-xr-x 6 root root 4096 Oct 24 14:22 ..
drwxr-xr-x 2 root root 4096 Oct 24 14:22 imageformats
-rwxr-xr-x 1 root root 2962888 Oct 24 14:22 libQtCore.so.4
-rwxr-xr-x 1 root root 11939024 Oct 24 14:22 libQtGui.so.4
-rwxr-xr-x 1 root root 3279264 Oct 24 14:22 libQtNetwork.so.4
-rwxr-xr-x 1 root root 2432288 Oct 24 14:22 libQtSql.so.4
-rwxr-xr-x 1 root root 24458168 Oct 24 14:22 libQtWebKit.so.4
/opt/anturis/lib/imageformats:
total 1072
drwxr-xr-x 2 root root 4096 Oct 24 14:22 .
drwxr-xr-x 3 root root 4096 Oct 24 14:22 ..
-rwxr-xr-x 1 root root 32384 Oct 24 14:22 libqgif.so
-rwxr-xr-x 1 root root 30360 Oct 24 14:22 libqico.so
-rwxr-xr-x 1 root root 245312 Oct 24 14:22 libqjpeg.so
-rwxr-xr-x 1 root root 369888 Oct 24 14:22 libqmng.so
-rwxr-xr-x 1 root root 24312 Oct 24 14:22 libqsvg.so
-rwxr-xr-x 1 root root 364608 Oct 24 14:22 libqtiff.so
/opt/anturis/log:
total 12
drwxr-xr-x 2 root root 4096 Oct 24 14:22 .
drwxr-xr-x 6 root root 4096 Oct 24 14:22 ..
-rw-r--r-- 1 root root 1455 Oct 24 14:22 agent-config.log
JFYI.
The bug is fixed. We will test it now and push to production soon.
Thanks
Great thanks! Will I simply be able to install over top of the failed install or do I need to do some kind of cleanup before trying again?
On production now.
Yes you can just intall over top.
Thanks
Please run the following commands under root:
/opt/anturis/bin/agent-config -s -un=user_name -up=user_password
/opt/anturis/bin/agent-config -t
/opt/anturis/bin/agent-config -c
user_name and user_password it is your anturis account name and password