Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Not a bug

Agent Manager won't connect

settloe_99 8 years ago updated by pankaj pru 8 years ago 6

Hi,


I've just installed Anturis Agent Manager on a Windows server however when I enter my account name and password and click connect the agent doesn't connect. I don't get an error message. The status just changes quickly from "Connecting to server" and then back to "Not connected to server".


I've checked my firewall logs and can't see that my firewall is blocking the connection.


Can anyone help please?


Thanks


Matt

0
Answered

Invalid viewstate

UKGeneral 9 years ago updated by Ilya (Here to help) 8 years ago 3

Hello,


I have setup and configured Web transaction monitoring which has been working well, however, when a new session is required (for example do not monitor for a while), the monitors fail as sessionstate is no longer valid.


Reviewing the logs, an "Invalid viewstate." error is been raised.

Looking at the details of the transaction recorder includes "&__VIEWSTATE=xxxxxx" into the post of the page. This is recorded from the initial user recording, and does not get changed. I have been trying to use variables try capture the previous pages VIEWSTATE, in an attempt to make the viewstate value change with each monitoring session. Unfortunately I have not been able to get the working thus far.


Viewstate / sessions are pretty common place, so I am asumming their is an easy way to achive this.


Please advise.


Thanks


0
Answered

Anturis impact on Google Analytics

Ozren Revo 9 years ago updated by Ilya (Here to help) 9 years ago 4
Hi,

1. How does Anturis monitoring impact Google analytics and similar analytics solutions that track page views?
2. Does HTTP monitor load javascript and trigger Goggle analytics code?
3. Does Full page load monitor load javascript and trigger Goggle analytics code?
4. Do Web transactions trigger Google analytics code?
5. Are your tracking servers on fixed IP? If they are, they could be added to Google analytics exclude list.

Cheers
Ozren
0
Fixed

No more Anturis notifications

InteractMarketing 11 years ago updated by Ilya (Here to help) 9 years ago 9

I have got that message: "Hello, you used up all your notification credits and now we are not able to send you SMS or call you should any problem happen with your infrastructure"


When I have set only SMS/call for few tests (I think it was 4 or 5 test runs) and then disabled and now it looks like have used all limits not using those options.

0
Under review

http monitoring

tonnick 9 years ago updated 9 years ago 2
Hello

I enable the anturis monitoring from plesk, but it seems that http, smtp, pop, imap services check are not working. Is there some specific tags to add for plesk servers ?

thanks
0
Answered

Username and password for a new person?

itomic 9 years ago updated by Ilya (Here to help) 9 years ago 1
So I've just added a new person. They received a link to click on by email. They clicked on the linked, and it tells them something along of the lines that they are now able to receive notifications. OK, that's fine, but aren't they able to login to their own dashboard? Do you they to "Sign Up" to anturis independently of me adding them as a new user? How/where can I set a username + password for them?

Thanks,

Ross
Answer
Ilya (Here to help) 9 years ago
Hi Ross,

At this moment only one user login to your account but we have this feature in our roadmap.
0
Fixed

Using special charaters in monitor names

Barsug 11 years ago updated by Konstantin (Here to help) 11 years ago 1

When creating th monitor name, is saves it ok, but after modifying it we got &amp &lt characters instead of " ' < > 

0
Answered

Out of Notification Credits

socialknowledge 9 years ago updated by Ilya (Here to help) 8 years ago 4
Does our Anturis subscription plan include alert notifications that replenish monthly/yearly? Or do we have to separately purchase more notification credits when we run out?
0
Under review

Linux Disk Usage Showing 0 when it is over 80%

DamianMurphy 8 years ago updated by Ilya (Here to help) 8 years ago 4

Using a linux agent on Ubuntu (3.13.0-61-generic) x86_64. The disk usage on / is currently 84% but disk usage is showing 0%. The volume has 1.2 GB available and is fairly static. But free space only shows 1 GB and wants alerts in GB (not MB). I can not set a useful alert on this volume

0

samples data points

guillesantafe 9 years ago 0
Hello, I have a suggestion: I would find very useful a sample data rate selector in the charts. Seems like when I set the 1 hour time window for example, the points are the average of the 60 measured points. In some variables, that value is not very useful, for example if I want to see the cpu load of a whole day to check if the load reaches a critical value, I have to scroll the 1 hour window 24 times, because that the average is below the critical point does not mean that at some point and you have reached a critical value. The sample rate selector should be independent from the time window.

regards
Guillermo