0
Not a bug

Agent Manager won't connect

settloe_99 5 years ago updated by pankaj.pru 4 years ago 6

Hi,


I've just installed Anturis Agent Manager on a Windows server however when I enter my account name and password and click connect the agent doesn't connect. I don't get an error message. The status just changes quickly from "Connecting to server" and then back to "Not connected to server".


I've checked my firewall logs and can't see that my firewall is blocking the connection.


Can anyone help please?


Thanks


Matt

Under review

Hi,


Please send us agent-service.log from C:\ProgramData\Anturis Monitoring

You can attach it to this topic

Hi,


I can't see a way to attach the log file but I'm assuming you need the following from it:


2015.12.21 14:56:07 1879.396 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2015.12.21 14:57:47 1978.694 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 14:59:57 2109.350 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 15:01:09 2181.101 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 15:02:22 2254.054 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 15:03:44 2336.226 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2015.12.21 15:06:32 2504.070 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 15:08:40 2631.992 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 15:10:22 2734.071 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )
2015.12.21 15:11:51 2822.782 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2015.12.21 15:14:36 2988.231 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2015.12.21 15:15:53 3065.121 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2015.12.21 15:18:53 3244.716 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (NetworkError: RemoteHostClosedError("Connection closed")) with QVariant(, )


Thanks


Matt

Hi Matt,


I see one agent is connected to your account now. Is it the other server or you could connect to account?

Hi Ilya,


I can connect now.


Thanks


Matt

I am getting the same error as above. Agent manager does not connect.

please help.