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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

  1. Forum: Public Forum
0
Answered

ipv6 address of the Public Agents IP Addresses

gerberconsulting 9 years ago • updated by Ilya (Here to help) 8 years ago • 6
What are the ipv6 addresses from the Public Agents?
Answer
Ilya (Here to help) 9 years ago
We doesn't support ipv6 from our public agents officially.
0
Answered

Anturis Agent on Linux server failed

NEH 9 years ago • updated by Ilya (Here to help) 9 years ago • 2
Greetings Anturis Support Team:

When I attempt in insall the agent via shh:

curl -k -s https://anturis.com/api/1/agent/install/NEH/0f68e0d23dd098aa | sh
I can the following error:

% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 18.9M 100 18.9M 0 0 7781k 0 0:00:02 0:00:02 --:--:-- 8773k
Installing...
uninstalling...
creating /opt/anturis...
creating /opt/anturis/bin...
creating /opt/anturis/etc...
creating /opt/anturis/lib...
creating /opt/anturis/log...
creating /opt/anturis/lib/imageformats...
Creating mailbox file: File exists
useradd: warning: the home directory already exists.
Not copying any file from skel directory into it.
Starting Anturis Agent
Setting settings...
Success
Setting settings...
Success
Connecting to server...
Success
Sending command to server...
Can't complete operation




0
Under review

Add delay for transaction monitor

tbbong 11 years ago • updated by Konstantin (Here to help) 11 years ago • 1

Able to add a delay/think time for each step in transaction based monitor.


Answer
Konstantin (Here to help) 11 years ago

Hi! Yes, this makes sense.

Could you please describe a specific case, for which it is needed? This info will let us implement it in the best way.Thanks.

0
Started

SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing

gerberconsulting 8 years ago • updated by Ilya (Here to help) 8 years ago • 3

Hello

I try to install the Anturis Agent to a Windows 2008 R2 Std engl. It's a DC. The "Anturis Monitoring Service" could not be started during the installation. So, the installation has to be canceled.


The log file shows the following:

=== Logging started: 03.01.2016 14:16:04 ===
Action start 14:16:04: INSTALL.
Action start 14:16:04: FindRelatedProducts.
Action ended 14:16:04: FindRelatedProducts. Return value 1.
Action start 14:16:04: LaunchConditions.
Action ended 14:16:04: LaunchConditions. Return value 1.
Action start 14:16:04: ValidateProductID.
Action ended 14:16:04: ValidateProductID. Return value 1.
Action start 14:16:04: CostInitialize.
Action ended 14:16:04: CostInitialize. Return value 1.
Action start 14:16:04: FileCost.
Action ended 14:16:04: FileCost. Return value 1.
Action start 14:16:04: CostFinalize.
Action ended 14:16:04: CostFinalize. Return value 1.
Action start 14:16:04: CallCheckIfUserExists.
DLL_CheckIfUserExists: Initialized.
DLL_CheckIfUserExists: NetUserGetInfo returned (0)
DLL_CheckIfUserExists: Set USER_EXISTS property
DLL_CheckIfUserExists: Success
Action ended 14:16:04: CallCheckIfUserExists. Return value 1.
Action start 14:16:04: InstallValidate.
Action ended 14:16:05: InstallValidate. Return value 1.
Action start 14:16:05: CallAddAgentUserToGroup.SetProperty.
Action ended 14:16:05: CallAddAgentUserToGroup.SetProperty. Return value 1.
Action start 14:16:05: CallAddHideInteractiveAccountKey.SetProperty.
Action ended 14:16:05: CallAddHideInteractiveAccountKey.SetProperty. Return value 1.
Action start 14:16:05: CallAdjustAgentUserPrivileges.SetProperty.
Action ended 14:16:05: CallAdjustAgentUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: CallAdjustRestrictedUserPrivileges.SetProperty.
Action ended 14:16:05: CallAdjustRestrictedUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: CallCustomRemoveUsers.SetProperty.
Action ended 14:16:05: CallCustomRemoveUsers.SetProperty. Return value 1.
Action start 14:16:05: CallDeleteAppData.SetProperty.
Action ended 14:16:05: CallDeleteAppData.SetProperty. Return value 1.
Action start 14:16:05: CallAddRestrictedKey.SetProperty.
Action ended 14:16:05: CallAddRestrictedKey.SetProperty. Return value 1.
Action start 14:16:05: CallSetupRightsForProductFolder.SetProperty.
Action ended 14:16:05: CallSetupRightsForProductFolder.SetProperty. Return value 1.
Action start 14:16:05: CallSetupRightsForProductRegistry.SetProperty.
Action ended 14:16:05: CallSetupRightsForProductRegistry.SetProperty. Return value 1.
Action start 14:16:05: CallRemoveAgentUserPrivileges.SetProperty.
Action ended 14:16:05: CallRemoveAgentUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: CallRemoveRestrictedUserPrivileges.SetProperty.
Action ended 14:16:05: CallRemoveRestrictedUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: InstallInitialize.
Action ended 14:16:05: InstallInitialize. Return value 1.
Action start 14:16:05: RemoveExistingProducts.
Action ended 14:16:05: RemoveExistingProducts. Return value 1.
Action start 14:16:05: ProcessComponents.
Action ended 14:16:05: ProcessComponents. Return value 1.
Action start 14:16:05: UnpublishFeatures.
Action ended 14:16:05: UnpublishFeatures. Return value 1.
Action start 14:16:05: SchedSecureObjectsRollback.
SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing
Action ended 14:16:05: SchedSecureObjectsRollback. Return value 1.
Action start 14:16:05: StopServices.
Action ended 14:16:05: StopServices. Return value 1.
Action start 14:16:05: RemoveRegistryValues.
Action ended 14:16:05: RemoveRegistryValues. Return value 1.
Action start 14:16:05: RemoveShortcuts.
Action ended 14:16:05: RemoveShortcuts. Return value 1.
Action start 14:16:05: RemoveDuplicateFiles.
Action ended 14:16:05: RemoveDuplicateFiles. Return value 1.
Action start 14:16:05: RemoveFiles.
Action ended 14:16:05: RemoveFiles. Return value 1.
Action start 14:16:05: RemoveFolders.
Action ended 14:16:05: RemoveFolders. Return value 1.
Action start 14:16:05: CreateFolders.
Action ended 14:16:05: CreateFolders. Return value 1.
Action start 14:16:05: ConfigureUsers.
Action start 14:16:05: CreateUserRollback.
Action ended 14:16:05: CreateUserRollback. Return value 1.
Action start 14:16:05: CreateUser.
Action ended 14:16:05: CreateUser. Return value 1.
Action start 14:16:05: CreateUserRollback.
Action ended 14:16:05: CreateUserRollback. Return value 1.
Action start 14:16:05: CreateUser.
Action ended 14:16:05: CreateUser. Return value 1.
Action ended 14:16:05: ConfigureUsers. Return value 1.
Action start 14:16:05: InstallFiles.
Action ended 14:16:05: InstallFiles. Return value 1.
Action start 14:16:05: DuplicateFiles.
Action ended 14:16:05: DuplicateFiles. Return value 1.
Action start 14:16:05: CreateShortcuts.
Action ended 14:16:05: CreateShortcuts. Return value 1.
Action start 14:16:05: WriteRegistryValues.
Action ended 14:16:05: WriteRegistryValues. Return value 1.
Action start 14:16:05: SchedSecureObjects.
Action start 14:16:05: ExecSecureObjects.
Action ended 14:16:05: ExecSecureObjects. Return value 1.
Action ended 14:16:05: SchedSecureObjects. Return value 1.
Action start 14:16:05: StartServices.
Action ended 14:16:05: StartServices. Return value 1.
Action start 14:16:05: RegisterUser.
Action ended 14:16:05: RegisterUser. Return value 1.
Action start 14:16:05: RegisterProduct.
Action ended 14:16:05: RegisterProduct. Return value 1.
Action start 14:16:05: PublishFeatures.
Action ended 14:16:05: PublishFeatures. Return value 1.
Action start 14:16:05: PublishProduct.
Action ended 14:16:05: PublishProduct. Return value 1.
Action start 14:16:05: InstallFinalize.



The installation is started as Domain-Administrator.

Any ideas what's wrong?


Best Regards

Fredy

0
Answered

server migration required anturis re-install and now have duplicate entries for the same server name. Which is correct?

BeSeen 10 years ago • updated by Ilya (Here to help) 9 years ago • 2
How do we work out which is the correct agent? and how do we delete the wrong one from the system?


0
Answered

Display monitor report

Jerome Haynes 9 years ago • updated by Ilya (Here to help) 9 years ago • 2
I don't know what to search for this, and it probably already exists. Is there any way to publish a status page? As in, if we had clients or something, just like webhosts do, where they have a page listing the status of their services. I know cpanel/WHM has this kind of feature built in (I think). I don't run cpanel, so is there anything that already exists that gives a "status page"?. I apologise if this doesn't entirely make sense or isn't perfectly grammatically correct - sleep deprivation! ;D

Kind Regards,
Jerome
0
Answered

Printer Details

kg6aaw 9 years ago • updated by Ilya (Here to help) 9 years ago • 2
How do I see the printers status details? When your setting a monitor it tells you details regarding the device (Toner Level, Punch Tray level etc) but after the monitor is setup I cant find a way to manually check the current toner level etc. Thanks
0
Answered

The only mount point showing for our server is /proc/bus/usb

ihnoc 9 years ago • updated by Ilya (Here to help) 8 years ago • 2

We need to monitor /dev/sda3 but the only mount point showing is /proc/bus/usb

Answer
Ilya (Here to help) 8 years ago

Hi,


Looks like anturis user haven't right for /dev/sda3. Thats why no mount point. Need to add 'anturis' users to group with access to /dev/sda3

0
Not a bug

Installation Error

cehau37 9 years ago • updated by Ilya (Here to help) 8 years ago • 12

Hi,


We tried to install Anturis into our WHM but we keep getting this error message


Too many (1024) failed attempts to create a temp file based on “/home/anturis/.cpanel/nvdata.cache”! The last tried file was “/home/anturis/.cpanel/nvdata.cache.tmp.40871816”, and the last error was: No such file or directory

 at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 87.
	Cpanel::FileUtils::Write::_write_to_tmpfile("/home/anturis/.cpanel/nvdata.cache", "{}", 416, CODE(0x2391440)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 51
	Cpanel::FileUtils::Write::overwrite("/home/anturis/.cpanel/nvdata.cache", "{}", 416) called at /usr/local/cpanel/Cpanel/NVData.pm line 74
	Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 167
	Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 198
	Cpanel::NVData::_get("anturis_login") called at /usr/local/cpanel/Cpanel/NVData.pm line 213
	Cpanel::NVData::NVData_fetch("anturis_login", "", 1) called at /usr/local/cpanel/Anturis/Storage.pm line 15
	Anturis::Storage::fetch("anturis_login") called at /usr/local/cpanel/Anturis/API.pm line 21
	Anturis::API::get_login() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 36
	main::print_page() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 26

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.


Please advise

Answer
Ilya (Here to help) 8 years ago

We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.

To remove plugin from your server please execute the following command:

/opt/anturis/uninstall-whm-plugin.sh

To uninstall agent run script uninstall-anturis-agent.sh in /opt/anturis/

0
Not a bug

More false positive critical notifications

InteractMarketing 9 years ago • updated by Ilya (Here to help) 9 years ago • 5
I have set those monitors for one of websites

US-Michigan
US-Dallas
CA-Vancouver
DE-Frankfurt
during the weekend (July 18-19) and Monday (July 20) I had multiple critical notifications from US-Michigan as well single from other as Time Out when the site was up. I have expect to receive critical notifications when all each monitors will report incidents 3 times in a row and that will be escalates to critical level but not one single US-Michigan monitor will trigger it when all are show as successful and site is up. It is kind of annoying when I'm getting messages in the middle of the night or a conference and those failures are not valid.


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