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Installation Error
Hi,
We tried to install Anturis into our WHM but we keep getting this error message
Too many (1024) failed attempts to create a temp file based on “/home/anturis/.cpanel/nvdata.cache”! The last tried file was “/home/anturis/.cpanel/nvdata.cache.tmp.40871816”, and the last error was: No such file or directory
at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 87. Cpanel::FileUtils::Write::_write_to_tmpfile("/home/anturis/.cpanel/nvdata.cache", "{}", 416, CODE(0x2391440)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 51 Cpanel::FileUtils::Write::overwrite("/home/anturis/.cpanel/nvdata.cache", "{}", 416) called at /usr/local/cpanel/Cpanel/NVData.pm line 74 Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 167 Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 198 Cpanel::NVData::_get("anturis_login") called at /usr/local/cpanel/Cpanel/NVData.pm line 213 Cpanel::NVData::NVData_fetch("anturis_login", "", 1) called at /usr/local/cpanel/Anturis/Storage.pm line 15 Anturis::Storage::fetch("anturis_login") called at /usr/local/cpanel/Anturis/API.pm line 21 Anturis::API::get_login() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 36 main::print_page() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 26
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.
Please advise
Answer
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Hi,
In accordance with the log string:
Too many (1024) failed attempts to create a temp file based on "/home/anturis/.cpanel/nvdata.cache"! The last tried file was "/home/anturis/.cpanel/nvdata.cache.tmp.40871816", and the last error was: No such file or directory
please check that:
- anturis user have rw access to /home/anturis/
- anturis user have disk quote to /home/anturis/
- amount of open files is significant less than open files limit
![](https://cdn.userecho.com/characters/99.png?1)
Hi Ilya,
drwx------ 2 anturis anturis 4.0K Nov 12 12:14 anturis/
anturis user should already have rw access to /home/anturis
for the other 2 points, I'm not sure how to check that. Please advise.
![](/s/cache/c2/a1/c2a153e59f56f5242a18ddc99276f919.png)
I'm encountering the same problem, is there any informations about the solution?
I also tried to do
/opt/anturis/collect_info.sh > info.txt
But the server replyied with another error
root@sv1 [/home/jack/anturis-whm-plugin]# which: no plesk in (/usr/local/jdk/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/bin:/usr/X11R6/bin:/root/bin)
![](https://cdn.userecho.com/characters/73.png?1)
Hi all,
Looks like some update of cpanel broke our plugin. We are investigating this issue right now.
![](https://cdn.userecho.com/characters/73.png?1)
Hi,
Sorry for the delay. Workaround for this issue create folder /home/anturis/.cpanel , create file nvdata.cache in it and set appropriate rights. To do this please execute this commands:
mkdir /home/anturis/.cpanel
touch /home/anturis/.cpanel/nvdata.cache
chown anturis:anturis -R /home/anturis/.cpanel/
We will fix it the new version.
![](https://cdn.userecho.com/characters/120.png?1)
Hi after adding the directory and file and setting proper permissions. I now get this error
Could not open “/proc/user_beancounters” for reading: Permission denied at /usr/local/cpanel/Cpanel/Sys/Hardware/Memory/Vzzo.pm line 61.
I tried to chmod the file but server gives me permission denied
![](https://cdn.userecho.com/characters/69.png?1)
I did the "workaround" and still get this, on three servers.
Software error:
Too many (1024) failed attempts to create a temp file based on “/home/anturis/.cpanel/nvdata.cache”! The last tried file was “/home/anturis/.cpanel/nvdata.cache.tmp.28483331”, and the last error was: Permission denied at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 87. Cpanel::FileUtils::Write::_write_to_tmpfile("/home/anturis/.cpanel/nvdata.cache", "{}", 416, CODE(0x1a9e4d0)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 51 Cpanel::FileUtils::Write::overwrite("/home/anturis/.cpanel/nvdata.cache", "{}", 416) called at /usr/local/cpanel/Cpanel/NVData.pm line 74 Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 167 Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 198 Cpanel::NVData::_get("anturis_login") called at /usr/local/cpanel/Cpanel/NVData.pm line 213 Cpanel::NVData::NVData_fetch("anturis_login", "", 1) called at /usr/local/cpanel/Anturis/Storage.pm line 15 Anturis::Storage::fetch("anturis_login") called at /usr/local/cpanel/Anturis/API.pm line 21 Anturis::API::get_login() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 36 main::print_page() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 26
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.
![](https://cdn.userecho.com/characters/69.png?1)
root@c101 [~]# cd /home/anturis/.cpanel/
root@c101 [/home/anturis/.cpanel]# ls -la
total 0
drwxr-xr-x. 2 anturis anturis 25 Dec 25 23:14 ./
drwx------. 3 1195 icons 86 Dec 25 23:14 ../
-rw-r--r--. 1 anturis anturis 0 Dec 25 23:14 nvdata.cache
root@c101 [/home/anturis/.cpanel]#
![](https://cdn.userecho.com/characters/73.png?1)
We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.
To remove plugin from your server please execute the following command:
/opt/anturis/uninstall-whm-plugin.sh
To uninstall agent run script uninstall-anturis-agent.sh in /opt/anturis/
Customer support service by UserEcho
We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.
To remove plugin from your server please execute the following command:
/opt/anturis/uninstall-whm-plugin.sh
To uninstall agent run script uninstall-anturis-agent.sh in /opt/anturis/