0
Not a bug

Installation Error

cehau37 5 years ago updated by Ilya (Here to help) 5 years ago 12

Hi,


We tried to install Anturis into our WHM but we keep getting this error message


Too many (1024) failed attempts to create a temp file based on “/home/anturis/.cpanel/nvdata.cache”! The last tried file was “/home/anturis/.cpanel/nvdata.cache.tmp.40871816”, and the last error was: No such file or directory

 at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 87.
	Cpanel::FileUtils::Write::_write_to_tmpfile("/home/anturis/.cpanel/nvdata.cache", "{}", 416, CODE(0x2391440)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 51
	Cpanel::FileUtils::Write::overwrite("/home/anturis/.cpanel/nvdata.cache", "{}", 416) called at /usr/local/cpanel/Cpanel/NVData.pm line 74
	Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 167
	Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 198
	Cpanel::NVData::_get("anturis_login") called at /usr/local/cpanel/Cpanel/NVData.pm line 213
	Cpanel::NVData::NVData_fetch("anturis_login", "", 1) called at /usr/local/cpanel/Anturis/Storage.pm line 15
	Anturis::Storage::fetch("anturis_login") called at /usr/local/cpanel/Anturis/API.pm line 21
	Anturis::API::get_login() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 36
	main::print_page() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 26

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.


Please advise

Answer

Answer
Not a bug

We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.

To remove plugin from your server please execute the following command:

/opt/anturis/uninstall-whm-plugin.sh

To uninstall agent run script uninstall-anturis-agent.sh in /opt/anturis/

Under review

Hi,

In accordance with the log string:

Too many (1024) failed attempts to create a temp file based on "/home/anturis/.cpanel/nvdata.cache"! The last tried file was "/home/anturis/.cpanel/nvdata.cache.tmp.40871816", and the last error was: No such file or directory

please check that:

- anturis user have rw access to /home/anturis/

- anturis user have disk quote to /home/anturis/

- amount of open files is significant less than open files limit

Hi Ilya,


drwx------ 2 anturis anturis 4.0K Nov 12 12:14 anturis/


anturis user should already have rw access to /home/anturis


for the other 2 points, I'm not sure how to check that. Please advise.

I'm encountering the same problem, is there any informations about the solution?


I also tried to do

/opt/anturis/collect_info.sh > info.txt

But the server replyied with another error

root@sv1 [/home/jack/anturis-whm-plugin]# which: no plesk in (/usr/local/jdk/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/bin:/usr/X11R6/bin:/root/bin)

Started

Hi all,


Looks like some update of cpanel broke our plugin. We are investigating this issue right now.

Thanks for the reply.

We'll wait for a feedback :)

Hi Ilya,


Any ETA for this? Our trial is expiring soon...

Hi,


Sorry for the delay. Workaround for this issue create folder /home/anturis/.cpanel , create file nvdata.cache in it and set appropriate rights. To do this please execute this commands:

mkdir /home/anturis/.cpanel

touch /home/anturis/.cpanel/nvdata.cache

chown anturis:anturis -R /home/anturis/.cpanel/


We will fix it the new version.

Hi after adding the directory and file and setting proper permissions. I now get this error


Could not open “/proc/user_beancounters” for reading: Permission denied at /usr/local/cpanel/Cpanel/Sys/Hardware/Memory/Vzzo.pm line 61.


I tried to chmod the file but server gives me permission denied

I did the "workaround" and still get this, on three servers.


Software error:

Too many (1024) failed attempts to create a temp file based on “/home/anturis/.cpanel/nvdata.cache”! The last tried file was “/home/anturis/.cpanel/nvdata.cache.tmp.28483331”, and the last error was: Permission denied
 at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 87.
	Cpanel::FileUtils::Write::_write_to_tmpfile("/home/anturis/.cpanel/nvdata.cache", "{}", 416, CODE(0x1a9e4d0)) called at /usr/local/cpanel/Cpanel/FileUtils/Write.pm line 51
	Cpanel::FileUtils::Write::overwrite("/home/anturis/.cpanel/nvdata.cache", "{}", 416) called at /usr/local/cpanel/Cpanel/NVData.pm line 74
	Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 167
	Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 198
	Cpanel::NVData::_get("anturis_login") called at /usr/local/cpanel/Cpanel/NVData.pm line 213
	Cpanel::NVData::NVData_fetch("anturis_login", "", 1) called at /usr/local/cpanel/Anturis/Storage.pm line 15
	Anturis::Storage::fetch("anturis_login") called at /usr/local/cpanel/Anturis/API.pm line 21
	Anturis::API::get_login() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 36
	main::print_page() called at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 26 

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

Please execute ls -la in /home/anturis/.cpanel/

root@c101 [~]# cd /home/anturis/.cpanel/

root@c101 [/home/anturis/.cpanel]# ls -la

total 0

drwxr-xr-x. 2 anturis anturis 25 Dec 25 23:14 ./

drwx------. 3 1195 icons 86 Dec 25 23:14 ../

-rw-r--r--. 1 anturis anturis 0 Dec 25 23:14 nvdata.cache

root@c101 [/home/anturis/.cpanel]#

Answer
Not a bug

We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.

To remove plugin from your server please execute the following command:

/opt/anturis/uninstall-whm-plugin.sh

To uninstall agent run script uninstall-anturis-agent.sh in /opt/anturis/