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SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing

gerberconsulting 9 years ago • updated by Ilya (Here to help) 9 years ago • 3

Hello

I try to install the Anturis Agent to a Windows 2008 R2 Std engl. It's a DC. The "Anturis Monitoring Service" could not be started during the installation. So, the installation has to be canceled.


The log file shows the following:

=== Logging started: 03.01.2016 14:16:04 ===
Action start 14:16:04: INSTALL.
Action start 14:16:04: FindRelatedProducts.
Action ended 14:16:04: FindRelatedProducts. Return value 1.
Action start 14:16:04: LaunchConditions.
Action ended 14:16:04: LaunchConditions. Return value 1.
Action start 14:16:04: ValidateProductID.
Action ended 14:16:04: ValidateProductID. Return value 1.
Action start 14:16:04: CostInitialize.
Action ended 14:16:04: CostInitialize. Return value 1.
Action start 14:16:04: FileCost.
Action ended 14:16:04: FileCost. Return value 1.
Action start 14:16:04: CostFinalize.
Action ended 14:16:04: CostFinalize. Return value 1.
Action start 14:16:04: CallCheckIfUserExists.
DLL_CheckIfUserExists: Initialized.
DLL_CheckIfUserExists: NetUserGetInfo returned (0)
DLL_CheckIfUserExists: Set USER_EXISTS property
DLL_CheckIfUserExists: Success
Action ended 14:16:04: CallCheckIfUserExists. Return value 1.
Action start 14:16:04: InstallValidate.
Action ended 14:16:05: InstallValidate. Return value 1.
Action start 14:16:05: CallAddAgentUserToGroup.SetProperty.
Action ended 14:16:05: CallAddAgentUserToGroup.SetProperty. Return value 1.
Action start 14:16:05: CallAddHideInteractiveAccountKey.SetProperty.
Action ended 14:16:05: CallAddHideInteractiveAccountKey.SetProperty. Return value 1.
Action start 14:16:05: CallAdjustAgentUserPrivileges.SetProperty.
Action ended 14:16:05: CallAdjustAgentUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: CallAdjustRestrictedUserPrivileges.SetProperty.
Action ended 14:16:05: CallAdjustRestrictedUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: CallCustomRemoveUsers.SetProperty.
Action ended 14:16:05: CallCustomRemoveUsers.SetProperty. Return value 1.
Action start 14:16:05: CallDeleteAppData.SetProperty.
Action ended 14:16:05: CallDeleteAppData.SetProperty. Return value 1.
Action start 14:16:05: CallAddRestrictedKey.SetProperty.
Action ended 14:16:05: CallAddRestrictedKey.SetProperty. Return value 1.
Action start 14:16:05: CallSetupRightsForProductFolder.SetProperty.
Action ended 14:16:05: CallSetupRightsForProductFolder.SetProperty. Return value 1.
Action start 14:16:05: CallSetupRightsForProductRegistry.SetProperty.
Action ended 14:16:05: CallSetupRightsForProductRegistry.SetProperty. Return value 1.
Action start 14:16:05: CallRemoveAgentUserPrivileges.SetProperty.
Action ended 14:16:05: CallRemoveAgentUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: CallRemoveRestrictedUserPrivileges.SetProperty.
Action ended 14:16:05: CallRemoveRestrictedUserPrivileges.SetProperty. Return value 1.
Action start 14:16:05: InstallInitialize.
Action ended 14:16:05: InstallInitialize. Return value 1.
Action start 14:16:05: RemoveExistingProducts.
Action ended 14:16:05: RemoveExistingProducts. Return value 1.
Action start 14:16:05: ProcessComponents.
Action ended 14:16:05: ProcessComponents. Return value 1.
Action start 14:16:05: UnpublishFeatures.
Action ended 14:16:05: UnpublishFeatures. Return value 1.
Action start 14:16:05: SchedSecureObjectsRollback.
SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing
Action ended 14:16:05: SchedSecureObjectsRollback. Return value 1.
Action start 14:16:05: StopServices.
Action ended 14:16:05: StopServices. Return value 1.
Action start 14:16:05: RemoveRegistryValues.
Action ended 14:16:05: RemoveRegistryValues. Return value 1.
Action start 14:16:05: RemoveShortcuts.
Action ended 14:16:05: RemoveShortcuts. Return value 1.
Action start 14:16:05: RemoveDuplicateFiles.
Action ended 14:16:05: RemoveDuplicateFiles. Return value 1.
Action start 14:16:05: RemoveFiles.
Action ended 14:16:05: RemoveFiles. Return value 1.
Action start 14:16:05: RemoveFolders.
Action ended 14:16:05: RemoveFolders. Return value 1.
Action start 14:16:05: CreateFolders.
Action ended 14:16:05: CreateFolders. Return value 1.
Action start 14:16:05: ConfigureUsers.
Action start 14:16:05: CreateUserRollback.
Action ended 14:16:05: CreateUserRollback. Return value 1.
Action start 14:16:05: CreateUser.
Action ended 14:16:05: CreateUser. Return value 1.
Action start 14:16:05: CreateUserRollback.
Action ended 14:16:05: CreateUserRollback. Return value 1.
Action start 14:16:05: CreateUser.
Action ended 14:16:05: CreateUser. Return value 1.
Action ended 14:16:05: ConfigureUsers. Return value 1.
Action start 14:16:05: InstallFiles.
Action ended 14:16:05: InstallFiles. Return value 1.
Action start 14:16:05: DuplicateFiles.
Action ended 14:16:05: DuplicateFiles. Return value 1.
Action start 14:16:05: CreateShortcuts.
Action ended 14:16:05: CreateShortcuts. Return value 1.
Action start 14:16:05: WriteRegistryValues.
Action ended 14:16:05: WriteRegistryValues. Return value 1.
Action start 14:16:05: SchedSecureObjects.
Action start 14:16:05: ExecSecureObjects.
Action ended 14:16:05: ExecSecureObjects. Return value 1.
Action ended 14:16:05: SchedSecureObjects. Return value 1.
Action start 14:16:05: StartServices.
Action ended 14:16:05: StartServices. Return value 1.
Action start 14:16:05: RegisterUser.
Action ended 14:16:05: RegisterUser. Return value 1.
Action start 14:16:05: RegisterProduct.
Action ended 14:16:05: RegisterProduct. Return value 1.
Action start 14:16:05: PublishFeatures.
Action ended 14:16:05: PublishFeatures. Return value 1.
Action start 14:16:05: PublishProduct.
Action ended 14:16:05: PublishProduct. Return value 1.
Action start 14:16:05: InstallFinalize.



The installation is started as Domain-Administrator.

Any ideas what's wrong?


Best Regards

Fredy

Under review
Ilya (Here to help) 9 years ago

Hi Fredy,


Sorry for the delay.

Please do the following:

1. Uninstall Anturis Agent

2. Check that there is no any *Anturis* users exists and also there is no Anturis Monitoring Service. If something exist delete it manually.

3. Try to install agent with the following command:

msiexec /i anturis-agent.msi /lv log.txt

4. If fails again send us log.txt

gerberconsulting 9 years ago

Hello

This is a second DC. On the first DC the Anturis Agent is already installed. So there is already an Anturis-User in the AD.

Here is the new log file: http://pastebin.com/kYtTgru6


Started
Ilya (Here to help) 9 years ago

Customer support service by UserEcho