Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Under review

stop lfd emails from anturis check routine

João Junior 10 years ago updated by Ilya (Here to help) 10 years ago 3
I've been receiving lots of emails from lfd regarding anturis check routine.

i was able to stop it after edit /etc/csf/csf.pignore and insert those two lines bellow:

exe:/opt/anturis/bin/agent-service
exe:/opt/anturis/bin/plugin-localresources2


is there any issue about that ? since there is nothing on this forum about this subject !!

my WHM and CSF is running perfect without those anturis check routine emails notices, so all my emails alerts from lfd is only alerting me from daily attacks and ip permanent block, each is very important !!
0
Answered

email when agent offline?

Dom R 10 years ago updated by micropter 10 years ago 4
How do I set this monitor to email me whenever an agent goes offline? The only thing I need this monitor for is so I could get an email, since I only have one 24/7 server running and no other client to check and make sure it's running. When an agent is offline, it defaults to "NO DATA" instead of an error, so I never get the email, even though I have it set to email me for all alert types.
0
Not a bug

1 day data table view

InteractMarketing 9 years ago updated 9 years ago 4
Switching from 1h to 1d when I'm in a table view shows all data gathered as a no-data status. It looks like some kind of bug as in that case I'm not able to review when there was an error or successful status.

Thanks,
Adam
0
Answered

How do I troubleshoot?

folioguru 12 years ago updated by Konstantin (Here to help) 12 years ago 1
I finally set up mysql database monitor and got first report back.  It is full of errors and warnings.  At the bottom of the page it says: "Please visit Anturis Console to troubleshoot.".  How do I begin to troubleshoot this items? 

Examples:

Error : On-disk temporary table rate value 44.0 % should be less than 20.0 % . Expression is 12
Error: Query cache miss rate value 100.0 % should be less than 20.0 % . Expression is 12
Error : Innodb buffer pool miss rate value None % should be less than 20.0 % . Expression is 12


0
Answered

How to configure JVM Monitoring?

DeskDrive 9 years ago updated by Ilya (Here to help) 9 years ago 2

Is there documentation how to add a JVM Monitor?

0
Under review

How not to get many many alerts text..., when it is obvious that when the internet is down all other systems behind the Comcast router will go offline!

bokluk1001 10 years ago updated by Kavya 7 years ago 3
It is very disruptive while it is obvious!

We have POS (point of sale), VOP phones and Sec Cam (security cameras) behind our Comcast router. We have setup ping monitors on all of them. When the Internet goes down we are flooded with emails that our security cameras , POS, vop phones are not working!
 We just want alert that the Comcast modem is offline. it is obvious that everything behind the router will go offline!
, but instead it bombards with emails and will spend in no time our monthly SMS text messages quota! How to make  "Do not alert when the Comcast Internet router is down " option???  Since the POS, VOP and Security cameras are listed as dependency on the Comcast router - should not that silence the alarms , because it is a waste of money and credits for text messages!  We logically think that POS, VOP and Sec should produce PING alerts only when the Comcast router is online!
0
Fixed

Why server gets "?" appended to test URL?

nutiteq 11 years ago updated by Konstantin (Here to help) 11 years ago 6
I have defined a test URL (http://kaart.maakaart.ee/dd/?output=geojson&lat=59.2863287&lon=24.5276882&dist=0.1), but server gets ? appended to it, so it will be http://kaart.maakaart.ee/dd/?output=geojson&lat=59.2863287&lon=24.5276882&dist=0.1? which is invalid URL and server will give errors. I do not see in my settings any ?. How can I remove it?
Answer
Bug confirmed and will be fixed in the next release. 
Thanks for reporting!
0
Not a bug

Can't edit item under "Persons & Groups"

tbbong 12 years ago updated by Konstantin (Here to help) 12 years ago 1

As per subject, nothing happen when i click on the edit button.

I am using Mozilla Firefox 17.0.1



Answer

Thanks, Yes please let us know if encounter this kind of issue

0
Answered

How do I add additional users to our account?

cosmic 11 years ago updated by Konstantin (Here to help) 11 years ago 1

How do I add additional users with varying levels of permissions to our account? 

0
Fixed

Build Schema Failed Due to Internal Error when adding component.

pctechnw 9 years ago updated by Ilya (Here to help) 9 years ago 3

I've installed the Agent successfully on five servers. The last two give me the above error when I add them as a component. I've uninstalled and reinstalled the agents... The first three servers worked fine.