Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered

notifications with Free Account - if I purchase this bundle is it one time an the 100 notifications last until it runs out or is it monthly?

Zenportfolios 9 years ago updated by Ilya (Here to help) 9 years ago 2

With a FREE Account, if I purchase this bundle is it one time an the 100 notifications last until it runs out or is it monthly?


Click on 'Proceed' to be transfered to payment gateway (2CheckOut).

Price: 9.99 USD
Notifications bundle: 100

0
Answered

I have removed every component and I still get notifications when server is down. Why?

monitoringvps 9 years ago updated by dragoesfc 9 years ago 3

I have removed all components from dashboard, but I still get email notifications. How can I terminate monitoring of complete domain and server?

0
Under review

how Add new MIBs?

afi 9 years ago updated by Ilya (Here to help) 9 years ago 1

I have a MIB files straight from Fortinet UTM that I want to monitor. How do I import it into solution?

0
Not a bug

False positives.

FrontlineSMS 9 years ago updated by Ilya (Here to help) 9 years ago 2
Hello,

We are at the moment evaluating Anturis as a possible replacement for our current uptime and transaction monitoring tool.

For the last about 3 weeks we have been getting downtime alerts that we have now taken to be false positives because of the following reasons.
  • The uptime monitoring tool that we are trying to replace never reports downtime when Anturis reports the supposed downtimes.
  • Manually simulating the failing transactions that were reported by Anturis to not succeed was succeeding.
  • No user complaint was ever received during the duration of the supposed downtime.

We so far like Anturis but are starting to get afraid if it reports false positives at this rate. I am wondering if this is something that you know of or have fixed in the past or are looking to fix.

Regards,
Ivan.


0
Answered

CPU Temp Monitoring

nolaghosting 9 years ago updated by Ilya (Here to help) 9 years ago 2

Is it possible to monitor CPU temperatures?

0
Answered

Can't set up mysql monitor because of firewall

folioguru 12 years ago updated by Konstantin (Here to help) 12 years ago 8

I have a server that is sitting behind a firewall that protects port 3306.  I installed the agent and Anturis sees the server.  However, when I try to set up mysql server monitor, I can't get past username/password section.  Can't open database due to error 1600.  I would think that the agent would provide some way of access through the firewall, but don't know for sure.  Is there an IP (range) for Anturis that could be used to allow access to this port through the firewall?

0
Fixed

Disk monitor: "something went wrong"

Bram Tops 11 years ago updated by Konstantin (Here to help) 11 years ago 4

When trying to monitor disk usage I receive the error: [Error 0001] Something went wrong with Anturis Agent. Please send us a note about this case at support@anturis.com and we will get back to you.


I'm trying to monitor "/dev/root - / (ext3) rw,data=ordered". This is a Logical Volume (raid). When trying to monitor "/dev/root - /var/named/run-root/var/run/dbus (ext3) rw,data=ordered" I get the same result/error.


When trying to monitor "/dev/sda3 - /boot (ext3) rw,data=ordered" it works as expected.


This might be relevant:

cat /etc/fstab
/dev/VolGroup00/LogVol00 /                       ext3    defaults        1 1
LABEL=/boot             /boot                   ext3    defaults        1 2
tmpfs                   /dev/shm                tmpfs   defaults        0 0
devpts                  /dev/pts                devpts  gid=5,mode=620  0 0
sysfs                   /sys                    sysfs   defaults        0 0
proc                    /proc                   proc    defaults        0 0
/dev/VolGroup00/LogVol01 swap                    swap    defaults        0 0


The monitor in Anturis only gives me the 3 options mentioned earlier.


Is there something else I can try?

0
Fixed

Website monitoring on port 80 says 301

InteractMarketing 12 years ago updated by Konstantin (Here to help) 12 years ago 6

I have set a test monitoring for www.rosica.com website server as HTTP connection using GET over port 80. By default it works using NL-Amsterdam but when I want to add US-Dallas it shows to update port (I have put 80 again) but after saving all settings it returns errors as site mover permanently 301 redirect what is not true. Any idea what I have missed something in settings? Thanks

0
Answered

Monitor - Bulk Edit

Dvir 9 years ago updated by Ilya (Here to help) 9 years ago 2
Hello friends,
I have 2 questions regarding Multiple Monitor Editing.
I Need to create 300 Monitors for my servers.
1. Is there a way I cound edit multipe Monitors at once?
2. Are there Monitor Templates I can use and create on Multiple Servers?
My whole Anturis Integration depeneds on the answer...
Appreciate some Help,
Dvir
0
Fixed

graph lines not showing

rotate4all 10 years ago updated by Ilya (Here to help) 10 years ago 5
The actual graphs are loading but whitout lines as dots. If I hover my mouse pointer around the graph where the lines should be, the pop-up info is showing normally. It's as if the lines and dots are invisible.

I tried clearing browser cookies/cache, re-adding the monitors on the dashboard but nothing worked.
Hopefully this gets fixed soon, otherwise I will have to remove Anturis and install a different monitoring service.