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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.
Please note that IP address of NL agent has been changed to 5.79.100.165

403 on my Basic Auth call to my API
I am using the guide you have published here to set up some calls to my Basic Auth protected ssl API. But I am getting 403. The method POST is ok, https is setup, if I copy paste the url and the username-password on POSTMAN it then returns some results. Am I missing something?

Added new web monitoring but it is not showing on dasboard
Added few new web monitoring but it is not showing in the dasboard, but I am able to see them in drop down list. And thus I am not able to link the web pages with the servers and creat a relation.

log monitor not finding key words
Hello,
I am trying to monitor a .log file for keywords. I am triggering the server to write errors to the log file but anturis is not catching them. I have tried the full phrase, part of the phrase the syntax of a "status string" and "wildcard" any better documents than the one on your website detailing how to set this up and what each option does? Log is returning clear and there are defiantly errors in it.

Website monitoring returns 301 instead 200
Status | 301 |
Reason | Moved Permanently |
Date | Thu, 26 May 2016 20:47:01 GMT |
Server | Apache |
X-Powered-By | PHP/5.5.35 |
Location | http://www.childrensmedgroup.com/ |
Content-Length | 0 |
Connection | close |
Content-Type | text/html; charset=UTF-8 |
When site loads fine even Anturis Transaction Recorder show as 200 OK
Any idea what is going on

Software error
Software error:
Can't use a hash as a reference at /usr/local/cpanel/Anturis/Discover.pm line 44. Compilation failed in require at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 10. BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/anturis/index.cgi line 10.
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

General Plugin Failure Error Code 8
I am having an ongoing issue with several of my installations that are monitoring windows services. Everything will be running fine and then I will get the notification that Windows Services Monitoring is no longer working due to a general plugin failure. I have tried to reinstall with the latest MSI but the problem just comes back up. Tells me to look into the error logs but there is no useful information there. This is disconcerting seeing as this was one of the major sells for me.

Agent won't connect on Debian Linux server
After fresh install agen't cannot connect. Got this (tried twice with same result):
root@server:~# curl -k -s https://anturis.com/api/1/agent/install/webvizar/84f16fd5082743f4_nop | sh
Installing...
Log fragments:
2016.04.14 17:06:42 0.437 LOGGING: Info: ****************************************************
...
...
2016.04.14 17:06:53 11.774 MSGBUS: Info: bus device with id 112 registered
2016.04.14 17:06:54 13.026 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (ServerAuthenticationError: AuthenticationRequiredError("Host requires authentication"): 401("Unauthorized")) with QVariant(QVariantMap, QMap(("error", QVariant(QString, "StatusUnauthorized") ) ) )

Copy and paste password
I use 1Password for password management and can't copy/paste in my secure password. Is there any way around this?
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