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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.

Please note that IP address of NL agent has been changed to 5.79.100.165

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Answered

What is Agent, and Location (Public Agent) ?

12 years ago • updated 12 years ago • 0

Answer

12 years ago

Check this wiki article to learn about main concepts of Anturis monitoring console.

Completed

up-time reports increase accuracy

10 years ago • updated by 10 years ago • 1

Hi Anturis support.
I love the automated reports. Thanks for that.
This is a request to make the reports more accurate.

The uptime "success" values are only 1 decimal place long.
In IT, typically service availability are reported with at least 2 decimal places.
Here's why:
example: 99.9%. (44 minutes down)
example: 99.94% (27 minutes down) (much better)

Can the "success" column have 2 decimal places?

Thanks.
Steve

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Answer

10 years ago

Implemented. Please check.

Declined

agent failed to create user due to invalid password

9 years ago • updated by 9 years ago • 2

Hi,

We currently trying to install an agent (win) but we have this error during install:

Failed to create user due to invalid password.

How can I fix that?

thanks

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Answered

Agent and firewall

11 years ago • updated by 10 years ago • 3

How to configure outgoing port for firewall.

My firewall block outgoing traffic, and that is intended!

curl -k -s https://anturis.com/api/1/agent/install/*/*_nop | sh

It seames to change the port dynamically, making it hard to configure.
Open port and destination host ?

What to do?

Regards,
Martin

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Answered

What is Severity and Status-to-Severity mapping?

12 years ago • updated 12 years ago • 0

Answer

12 years ago

Check this wiki article to learn about main concepts of Anturis monitoring console.

Started

Printing: Reports are cropped by stylesheet, I'd like to suggest reviewing SSC for a report print style sheet so the whole page is utilised

9 years ago • updated by 9 years ago • 1

As per the title, the printed report does not utalise the full page as the site stylesheet crops off the bottom third of the page in IE 11 so the report does NOT print all monitoring endpoints. It would also be of value to hide the left hand column in the print SCC as the left column should proberbly not be included in the printed report either.

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Answered

DNS Problem? Error 1502

10 years ago • updated by 10 years ago • 3

I have a PING-probe from NL to my Webserver at www.christingercars.ch and the scanner tell me that it cannot resolve the FCDN. Any other nslookup-Server in the internet can resolve my hostname? Which DNS-Server do you use to resolve the hostnames? The name resolution/scan worked until the 18th February 2015. Since then I get the following error message:

Name lookup failed
Error code: 1502
Failed to resolve the domain name. This may mean that the domain name is mistyped in the Monitor settings, the domain is not reachable from the Internet or the corresponding DNS entry is not valid or expired.

Best Regards
Fredy

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Completed

Last evaluation notes.

11 years ago • updated by 11 years ago • 1

Hello , we have been evaluating your cloud monitoring solution , and it's quite nice and simple for little environments , we would like to finally decide if we will recomend it for our future customers please answer the following questions :

Is "simple and effective", very good option for end users with not too much knowledge , and low-skill , network operators.

1.- The emails provided by the service are not self explanatory about the incident , how this could be improoved ?

Example :
New Critical Problem with some_node (new Status: Error started at 00:10 CET on Tuesday, December 17 with woiptcs.

Monitor tcp@somehost.com: Connectivity error on NL-Amsterdam. Error 1400: TCP connection timeout
[The target host or service is down or unreachable. Check if the target host is up and reachable, and the target service is up and responds on the specified port.]
Connectivity error on DE-Berlin. Error 1400: TCP connection timeout
[The target host or service is down or unreachable. Check if the target host is up and reachable, and the target service is up and responds on the specified port.]
Connectivity error on US-Dallas. Error 1400: TCP connection timeout
[The target host or service is down or unreachable. Check if the target host is up and reachable, and the target service is up and responds on the specified port.]
Connectivity error on RU-Moscow. Error 1400: TCP connection timeout
[The target host or service is down or unreachable. Check if the target host is up and reachable, and the target service is up and responds on the specified port.]
Connectivity error on CA-Vancouver. Error 1400: TCP connection timeout
[The target host or service is down or unreachable. Check if the target host is up and reachable, and the target service is up and responds on the specified port.]

Please visit Anturis Console to troubleshoot.

This is an e-mail alert from Anturis Monitoring Service to Administrator@woiptcs.
To unsubscribe or manage your notification settings please visit Anturis Console.

How the received could know , that the TCP Test is on port 22 ???

2.- It's posible to translate the interface and the alerts in to other languajes ? f.e. Spanish , French, German , Italian .

3.- Once we solve this two issues , can we extend the evaluation , process to our customers?

Best Regards , and congratulations .-

S.Moncada.-

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Answered

Incident description inside alert emails

11 years ago • updated by 11 years ago • 1

Hello,

I've remarked that we receive only email notifications that an incident has happened, without describing which monitor was causing the incident. Is this normal behavior?

If yes, would be nice to have the description or the name of the monitor on which the incident happened.

Thanks.

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