Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.
Please note that IP address of NL agent has been changed to 5.79.100.165
Monitor Windows Services are not possible because plugin "PowerShell" is needed... (Server 2012, Server 2016)
Dear Anturis Support,
I have Server 2012 and 2016 with valid last Anturis Agent installed.
I cannot search about the Windows Services once I add my windows Server into the infrastructure.
I have already last Windows Updates and PowerShell is installed as well.
Please advise because I test the trail version to purchase if it works fine for 20 Servers!
I wait for your response.
Windows Server run on VMware ESXi 6.0 and ESXi 6.5 infrastructure.
currently, I test and will decide to use it for 30 Servers or not...
Please advice.
Thanks from Germany
Website Puplic
Is it possible to make a stand allone Website , my friends can visit it to See the Montoring from my Server / Status. ?
SSLHandshakeFailedError
Good Morning,
Trying to connect my test box to Anturis and keep getting SSL errors in the logs. Can someone help me fix this?
2019.04.26 11:04:10 0.667 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-localresources2.exe"
2019.04.26 11:04:10 0.805 PLUGINMGR: Info: Starting plugin plugin-logfile2
2019.04.26 11:04:10 0.807 PLUGINCNTR: Info: Starting plugin "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-logfile2.exe"
2019.04.26 11:04:10 0.809 MSGBUS: Info: bus device with id 105 registered
2019.04.26 11:04:10 0.811 LOCALCON: Info: listening at 52260
2019.04.26 11:04:10 0.813 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-logfile2.exe"
2019.04.26 11:04:10 0.942 PLUGINMGR: Info: Starting plugin plugin-ping2
2019.04.26 11:04:10 0.944 PLUGINCNTR: Info: Starting plugin "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-ping2.exe"
2019.04.26 11:04:10 0.946 MSGBUS: Info: bus device with id 106 registered
2019.04.26 11:04:10 0.948 LOCALCON: Info: listening at 52261
2019.04.26 11:04:10 0.950 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-ping2.exe"
2019.04.26 11:04:10 1.125 PLUGINMGR: Info: Starting plugin plugin-shellscript2
2019.04.26 11:04:10 1.127 PLUGINCNTR: Info: Starting plugin "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-shellscript2.exe"
2019.04.26 11:04:10 1.129 MSGBUS: Info: bus device with id 107 registered
2019.04.26 11:04:10 1.131 LOCALCON: Info: listening at 52262
2019.04.26 11:04:10 1.133 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-shellscript2.exe"
2019.04.26 11:04:11 1.273 PLUGINMGR: Info: Starting plugin plugin-snmp2
2019.04.26 11:04:11 1.275 PLUGINCNTR: Info: Starting plugin "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-snmp2.exe"
2019.04.26 11:04:11 1.277 MSGBUS: Info: bus device with id 108 registered
2019.04.26 11:04:11 1.280 LOCALCON: Info: listening at 52263
2019.04.26 11:04:11 1.282 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-snmp2.exe"
2019.04.26 11:04:11 1.422 PLUGINMGR: Info: Starting plugin plugin-sql2
2019.04.26 11:04:11 1.424 PLUGINCNTR: Info: Starting plugin "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-sql2.exe"
2019.04.26 11:04:11 1.426 MSGBUS: Info: bus device with id 109 registered
2019.04.26 11:04:11 1.428 LOCALCON: Info: listening at 52264
2019.04.26 11:04:11 1.430 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-sql2.exe"
2019.04.26 11:04:11 1.559 PLUGINMGR: Info: Starting plugin plugin-tcp2
2019.04.26 11:04:11 1.561 PLUGINCNTR: Info: Starting plugin "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-tcp2.exe"
2019.04.26 11:04:11 1.563 MSGBUS: Info: bus device with id 110 registered
2019.04.26 11:04:11 1.565 LOCALCON: Info: listening at 52265
2019.04.26 11:04:11 1.567 PLUGINCNTR: Info: Querying capabilities of "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-tcp2.exe"
2019.04.26 11:04:11 1.701 PLUGINMGR: Info: Java command line: java
2019.04.26 11:04:11 1.704 PLUGINMGR: Info: 1 java plugin(s) found:
2019.04.26 11:04:11 1.704 PLUGINMGR: Info: plugin-mbeans.jar
2019.04.26 11:04:11 1.706 PLUGINMGR: Info: Starting plugin plugin-mbeans
2019.04.26 11:04:11 1.708 PLUGINCNTR: Info: Starting plugin "java" -jar "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-mbeans.jar"
2019.04.26 11:04:11 1.710 MSGBUS: Info: bus device with id 111 registered
2019.04.26 11:04:11 1.712 LOCALCON: Info: listening at 52266
2019.04.26 11:04:11 1.714 PLUGINCNTR: Info: Querying capabilities of "java" -jar "C:\Program Files (x86)\Anturis\Anturis Monitoring\plugin-mbeans.jar"
2019.04.26 11:04:11 1.719 PLUGINCNTR: Error: Plugin process could not start for the first time 0
2019.04.26 11:04:11 1.722 PLUGINMGR: Info: Waiting for plugins to report capabilities
2019.04.26 11:04:11 1.726 PLUGINCNTR: Error: Plugin process could not start for the first time 1
2019.04.26 11:04:11 1.914 SERVCON: Info: [serverconnection] Connecting to server
2019.04.26 11:04:11 1.914 SERVCON: Info: server_url=https://anturis.com
2019.04.26 11:04:11 1.914 SERVCON: Info: agent_uuid=e480dd3c-0e27-4d45-bd47-7b36d86990e1
2019.04.26 11:04:11 1.914 SERVCON: Info: agent_name=AICWINADCTR
2019.04.26 11:04:11 1.914 SERVCON: Info: user_name=Advitcon
2019.04.26 11:04:11 1.914 SERVCON: Info: provider=QNAM
2019.04.26 11:04:11 1.914 SERVCON: Info: RPeriod=1000
2019.04.26 11:04:11 1.914 SERVCON: Info: WRecsPerRequest=100
2019.04.26 11:04:11 1.914 SERVCON: Info: WInrushLimit=10
2019.04.26 11:04:11 1.914 SERVCON: Info: WInrushMinDelay=5000
2019.04.26 11:04:11 1.914 SERVCON: Info: WInrushMaxDelay=60000
2019.04.26 11:04:11 1.914 SERVCON: Info: RMaxSimultaneousRequests=4
2019.04.26 11:04:11 1.914 SERVCON: Info: P0_RRecsPerRequest=100
2019.04.26 11:04:11 1.914 SERVCON: Info: P0_RMaxBytesPerRequest=500000
2019.04.26 11:04:11 1.914 SERVCON: Info: P0_RWaitRequest=1000
2019.04.26 11:04:11 1.914 SERVCON: Info: P0_RTimeout=180000
2019.04.26 11:04:11 1.914 SERVCON: Info: P0_RWarningThreshold=60000
2019.04.26 11:04:11 1.914 SERVCON: Info: P1_RRecsPerRequest=100
2019.04.26 11:04:11 1.914 SERVCON: Info: P1_RMaxBytesPerRequest=500000
2019.04.26 11:04:11 1.914 SERVCON: Info: P1_RWaitRequest=60000
2019.04.26 11:04:11 1.914 SERVCON: Info: P1_RTimeout=180000
2019.04.26 11:04:11 1.914 SERVCON: Info: P1_RWarningThreshold=60000
2019.04.26 11:04:11 1.914 SERVCON: Info: fail_pause_authenticate_min=60000
2019.04.26 11:04:11 1.914 SERVCON: Info: fail_pause_authenticate_max=180000
2019.04.26 11:04:11 1.914 SERVCON: Info: fail_pause_waittask_min=10000
2019.04.26 11:04:11 1.914 SERVCON: Info: fail_pause_waittask_max=10000
2019.04.26 11:04:11 1.920 MSGBUS: Info: bus device with id 112 registered
2019.04.26 11:04:11 1.924 SERVREQ: Info: Expected server certificate: QSslCertificate( "3" , "eb:53:07:d6:30:f9:27:c5" , "Ytuef6wSpywDGnTSQ5t5fw==" , "Internet Widgits Pty Ltd" , "Internet Widgits Pty Ltd" , QMap() , QDateTime("Wed Sep 28 09:37:47 2011") , QDateTime("Thu Sep 27 09:37:47 2012") )
2019.04.26 11:04:11 1.927 CTLCNTR: Info: Initializing control connector
2019.04.26 11:04:11 1.929 LOCALCON: Info: listening at 52267
2019.04.26 11:04:11 1.997 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2019.04.26 11:04:15 6.026 LOCALCON: Info: new connection
2019.04.26 11:05:14 64.787 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2019.04.26 11:07:13 183.222 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2019.04.26 11:07:40 210.328 SERVCON: Info: [serverconnection] Connecting to server
2019.04.26 11:07:40 210.328 SERVCON: Info: server_url=https://anturis.com
2019.04.26 11:07:40 210.328 SERVCON: Info: agent_uuid=e480dd3c-0e27-4d45-bd47-7b36d86990e1
2019.04.26 11:07:40 210.328 SERVCON: Info: agent_name=AICWINADCTR
2019.04.26 11:07:40 210.328 SERVCON: Info: user_name=Advitcon
2019.04.26 11:07:40 210.328 SERVCON: Info: provider=QNAM
2019.04.26 11:07:40 210.328 SERVCON: Info: RPeriod=1000
2019.04.26 11:07:40 210.328 SERVCON: Info: WRecsPerRequest=100
2019.04.26 11:07:40 210.328 SERVCON: Info: WInrushLimit=10
2019.04.26 11:07:40 210.328 SERVCON: Info: WInrushMinDelay=5000
2019.04.26 11:07:40 210.328 SERVCON: Info: WInrushMaxDelay=60000
2019.04.26 11:07:40 210.328 SERVCON: Info: RMaxSimultaneousRequests=4
2019.04.26 11:07:40 210.328 SERVCON: Info: P0_RRecsPerRequest=100
2019.04.26 11:07:40 210.328 SERVCON: Info: P0_RMaxBytesPerRequest=500000
2019.04.26 11:07:40 210.328 SERVCON: Info: P0_RWaitRequest=1000
2019.04.26 11:07:40 210.328 SERVCON: Info: P0_RTimeout=180000
2019.04.26 11:07:40 210.328 SERVCON: Info: P0_RWarningThreshold=60000
2019.04.26 11:07:40 210.328 SERVCON: Info: P1_RRecsPerRequest=100
2019.04.26 11:07:40 210.328 SERVCON: Info: P1_RMaxBytesPerRequest=500000
2019.04.26 11:07:40 210.328 SERVCON: Info: P1_RWaitRequest=60000
2019.04.26 11:07:40 210.328 SERVCON: Info: P1_RTimeout=180000
2019.04.26 11:07:40 210.328 SERVCON: Info: P1_RWarningThreshold=60000
2019.04.26 11:07:40 210.328 SERVCON: Info: fail_pause_authenticate_min=60000
2019.04.26 11:07:40 210.328 SERVCON: Info: fail_pause_authenticate_max=180000
2019.04.26 11:07:40 210.328 SERVCON: Info: fail_pause_waittask_min=10000
2019.04.26 11:07:40 210.328 SERVCON: Info: fail_pause_waittask_max=10000
2019.04.26 11:07:40 210.332 MSGBUS: Info: bus device with id 113 registered
2019.04.26 11:07:40 210.337 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
2019.04.26 11:07:40 210.944 SERVCON: Info: [serverconnection] Connecting to server
2019.04.26 11:07:40 210.944 SERVCON: Info: server_url=https://anturis.com
2019.04.26 11:07:40 210.944 SERVCON: Info: agent_uuid=e480dd3c-0e27-4d45-bd47-7b36d86990e1
2019.04.26 11:07:40 210.944 SERVCON: Info: agent_name=AICWINADCTR
2019.04.26 11:07:40 210.944 SERVCON: Info: user_name=Advitcon
2019.04.26 11:07:40 210.944 SERVCON: Info: provider=QNAM
2019.04.26 11:07:40 210.944 SERVCON: Info: RPeriod=1000
2019.04.26 11:07:40 210.944 SERVCON: Info: WRecsPerRequest=100
2019.04.26 11:07:40 210.944 SERVCON: Info: WInrushLimit=10
2019.04.26 11:07:40 210.944 SERVCON: Info: WInrushMinDelay=5000
2019.04.26 11:07:40 210.944 SERVCON: Info: WInrushMaxDelay=60000
2019.04.26 11:07:40 210.944 SERVCON: Info: RMaxSimultaneousRequests=4
2019.04.26 11:07:40 210.944 SERVCON: Info: P0_RRecsPerRequest=100
2019.04.26 11:07:40 210.944 SERVCON: Info: P0_RMaxBytesPerRequest=500000
2019.04.26 11:07:40 210.944 SERVCON: Info: P0_RWaitRequest=1000
2019.04.26 11:07:40 210.944 SERVCON: Info: P0_RTimeout=180000
2019.04.26 11:07:40 210.944 SERVCON: Info: P0_RWarningThreshold=60000
2019.04.26 11:07:40 210.944 SERVCON: Info: P1_RRecsPerRequest=100
2019.04.26 11:07:40 210.944 SERVCON: Info: P1_RMaxBytesPerRequest=500000
2019.04.26 11:07:40 210.944 SERVCON: Info: P1_RWaitRequest=60000
2019.04.26 11:07:40 210.944 SERVCON: Info: P1_RTimeout=180000
2019.04.26 11:07:40 210.944 SERVCON: Info: P1_RWarningThreshold=60000
2019.04.26 11:07:40 210.944 SERVCON: Info: fail_pause_authenticate_min=60000
2019.04.26 11:07:40 210.944 SERVCON: Info: fail_pause_authenticate_max=180000
2019.04.26 11:07:40 210.944 SERVCON: Info: fail_pause_waittask_min=10000
2019.04.26 11:07:40 210.944 SERVCON: Info: fail_pause_waittask_max=10000
2019.04.26 11:07:40 210.948 MSGBUS: Info: bus device with id 114 registered
2019.04.26 11:07:40 210.954 SERVREQ: Error: Request POST to https://anturis.com/api/1/agent/authenticate failed (SslError: SslHandshakeFailedError("SSL handshake failed")) with QVariant(, )
Update billing information
How do i update the billing information/ changes to credit card details?
Agent does not restart
Installed agent on Ubuntu server 18.04, when agent installs it connects and can add monitors. If server reboots, the service does not restart. How do we make it so it restarts on a reboot?
Agent could not connect after installation
I created an account and installed anturis client.
My system is Windows 10 Pro.
Client could not connect. What should I check?
Thanks
very frustrating to view a second server, how do I see it's dashboard?
Add another component. Windows server, set it to monitor disk space and CPU load. Go back to the main dashboard. How do I see it? I can't switch to the new component dashboard.
Failed Install:- Product: Anturis Monitoring -- Error 1920. Service 'Anturis Monitoring Agent' (Anturis Monitoring Agent) failed to start. Verify that you have sufficient privileges to start system services.
Get this error when trying to install on our Windows Server both 2012r2 & 2016
The is what it show's in event viewer
Product: Anturis Monitoring -- Error 1920. Service 'Anturis Monitoring Agent' (Anturis Monitoring Agent) failed to start. Verify that you have sufficient privileges to start system services.
Customer support service by UserEcho
