Anturis has not seen any outages in our monitored endpoints for the last month, despite outages that should have triggered the monitors. No notifications have been sent (understandably, since Anturis's dashboard did not see the outages). When I email support at anturis.com from two different email providers, my mail bounces back as undeliverable. Our account is fully paid. 

Hi,

I am currently testing the Free plan and looking to purchase a plan since we have multiple servers. I have setup two monitors on a server. One for disk space and the other for free memory. The threshold limit has been reached for both monitors. I see multiple red dots on the Chart and Table as expected however I am not receiving any email for the same. I am receiving the daily report email but for some reason in that it shows 100% Success with nothing in the Errors, Warnings and Problems columns.

Could you please help regarding the emails?

Thanks.

Hi Anturis Support,

Is possible for us to change the time zone in the email notification we're receiving, currently email is using CST time zone, we would like it to be changed to UTC +8 time zone.

Hi Anturis team,

I am getting "Failed with code 8,General plugin failure" Error code on Windows Server 2016 when I trying to execute a shell command and Iam just clicking on the "Execute" button as a testing, otherwise it gives me alerts for failing,I've also added anturis_restrict and anturis_agent account in the local admin group already but no luck.

I also get the same when trying to set up a log monitor.

The base disk/cpu and process monitors are working fine.

Attached are screenshots of the Anturis Agent log which show that the plugins are failing, please resolve this issue as soon as possible.

regards,

Fahad

I no longer getting email alerts on the free account. Has this service been removed ? If so please update your web site to reflect.

Hi,

I'm no longer receiving daily, weekly, or monthly uptime reports from Anturis. The last report I received was on 29th of June 2020. 

trying to set up SQL monitoring and get "1600. Cannot open MySQL server connection. This may be caused by a problem with MySQL server or incorrect Monitor configuration" not sure why

My cloud provider creates public ip addresses and maps them 1 to 1 to vms. The issue is that in the interface I can't select public IP address, since vm doesn't know about it. Can I manually add those address to Anturis configuration, so that I can create network ping monitoring ?