Failed with code 8,General plugin failure error

Hi Anturis team,

I am getting "Failed with code 8,General plugin failure" Error code on Windows Server 2016 when I trying to execute a shell command and Iam just clicking on the "Execute" button as a testing, otherwise it gives me alerts for failing,I've also added anturis_restrict and anturis_agent account in the local admin group already but no luck.

I also get the same when trying to set up a log monitor.

The base disk/cpu and process monitors are working fine.

Attached are screenshots of the Anturis Agent log which show that the plugins are failing, please resolve this issue as soon as possible.

regards,

Fahad