What is "Error 2001: Cannot load page" mean?

Could you please provide more details on weather the given error appears?

What do you mean? 

Whether it appears where?

It says: 

Agent Error

Error 2001

Cannot load page

Please provide your account name, what type of monitor was used and the name of the given monitor.

Please email me directly for that information, or please look at our account. We really need this issue resolved. 

Is there any way that we can expedite this?

Hello, 

Sorry for the invonvinience with time of reply.

We have requested all the needed information by mail to verify the present situation with your monitor.