Under review

Anturis Monitoring Agent stops every time server reboots

busdanturis 6 years ago updated by Alexander Artamonov (Here to help) 6 years ago 6

I've installed the agent on a few Windows 2012 R2 Servers - and even after a fresh install, every time one of these servers reboots, the agent service is stopped upon starting up again. If I try to start the agent service manually, I get an "Error 1069: The service did not start due to a logon failure." I haven't made any changes to the Anturis Agent since installing. Re-installing the agent seems to fix it and start the service again, until the next reboot. 

Under review


Would you please share logs from c:\programdata\anturis monitoring\ and a screenshot of the service in question with the account it should run under visible?


Which log file? There are a ton.


That would be nice if you could zip all theese logs in that folder into a file and share it with us.

Thank you!

Could you please repeat agent installation and provide MSI logs created as follows: 

msiexec /i anturis-agent.msi /l log.txt