Installation - Failed to add user to group - AnturisAgent Administrators

gerberconsulting 9 years ago updated 9 years ago 5

On Windows 2008 R2 Server German - I cannot install the new Anturis Agent. I get the Message "Failed to add user to group. (-2147022676 AnturisAgent Administrators).

Is this a language problem? Is there a workaround?

It seems to be a language problem...


DLL_RemoveUsers: Initialized.

DLL_RemoveUsers: Get Customdata=AnturisAgent;AnturisRestrict;
DLL_RemoveUsers: Get ANTURIS_USER_NAME=AnturisAgent
DLL_RemoveUsers: Get ANTURIS_RESTRICT_USER_NAME=AnturisRestrict
DLL_RemoveUsers: Error 0x800708ad: Failed to delete anturis user
CreateUser: Error 0x800708ac: Failed to get group 'WinNT://Localhost/Administrators'.
CreateUser: Error 0x800708ac: failed to add user: AnturisAgent to group Administrators
MSI (s) (9C!F0) [10:41:42:865]: Product: Anturis Monitoring -- Error 26403. Failed to add user to group. (-2147022676 AnturisAgent Administrators )

Error 26403. Failed to add user to group. (-2147022676 AnturisAgent Administrators )
CustomAction CreateUser returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 10:41:42: InstallFinalize. Return value 3.
Action ended 10:41:42: INSTALL. Return value 3.
MSI (s) (9C:38) [10:41:42:930]: Product: Anturis Monitoring -- Installation failed.

MSI (s) (9C:38) [10:41:42:930]: Das Produkt wurde durch Windows Installer installiert. Produktname: Anturis Monitoring. Produktversion: Produktsprache: 1033. Hersteller: Anturis. Erfolg- bzw. Fehlerstatus der Installation: 1603.

=== Logging stopped: 13.12.2015 10:41:42 ===

Under review


Yes, your are right. It is language problem. We are investigating this issue now. Sorry for the inconvenience.


my workaround:

- create a user-group with the name "Administrators"

- run the setup

- manually add the AnturisAgent to the "Administratoren" group

- remove "Administrators" group

- restart "Anturis Monitoring Agent" service to get the administrators-right



Fixed version is available to download.