Fixed

Installation - Failed to add user to group - AnturisAgent Administrators

9 years ago • updated 9 years ago • 5

On Windows 2008 R2 Server German - I cannot install the new Anturis Agent. I get the Message "Failed to add user to group. (-2147022676 AnturisAgent Administrators).

Is this a language problem? Is there a workaround?

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9 years ago

It seems to be a language problem...

.....

DLL_RemoveUsers: Initialized.

DLL_RemoveUsers: Get Customdata=AnturisAgent;AnturisRestrict;

DLL_RemoveUsers: Get ANTURIS_USER_NAME=AnturisAgent

DLL_RemoveUsers: Get ANTURIS_RESTRICT_USER_NAME=AnturisRestrict

DLL_RemoveUsers: Error 0x800708ad: Failed to delete anturis user

CreateUser: Error 0x800708ac: Failed to get group 'WinNT://Localhost/Administrators'.

CreateUser: Error 0x800708ac: failed to add user: AnturisAgent to group Administrators

MSI (s) (9C!F0) [10:41:42:865]: Product: Anturis Monitoring -- Error 26403. Failed to add user to group. (-2147022676 AnturisAgent Administrators )

Error 26403. Failed to add user to group. (-2147022676 AnturisAgent Administrators )

CustomAction CreateUser returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Action ended 10:41:42: InstallFinalize. Return value 3.

Action ended 10:41:42: INSTALL. Return value 3.

MSI (s) (9C:38) [10:41:42:930]: Product: Anturis Monitoring -- Installation failed.

MSI (s) (9C:38) [10:41:42:930]: Das Produkt wurde durch Windows Installer installiert. Produktname: Anturis Monitoring. Produktversion: 2.8.0.0. Produktsprache: 1033. Hersteller: Anturis. Erfolg- bzw. Fehlerstatus der Installation: 1603.

=== Logging stopped: 13.12.2015 10:41:42 ===