Answered

Uptime monitor creation error

10 years ago • updated by 9 years ago • 5

Uptime monitor creation error:
Please ensure, that this host is accessible from the Internet

I am getting this over and over when i try to Start uptime monitor,
I have the WHM plugin setup in two dedicate server and i am using the same account for both..
one is ok and perfect running but the second one i have this error going on over and over ...

its all running... but one of my WHM i am not able to start uptime monitor..

Creating uptime monitor
Setting up panel monitoring account and webspace. Please wait ..

after a while it just give the error above ..

could you help me to resolve this issue please ?

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10 years ago

it was causing the error because the username "anturism" was Disabled at Manage Shell Access ( WHM )

i resolved this issue by inserting the username "anturism" into Jailed Shell or Normal Shell*

if somebody else goes to the same issue.. that is the fix !!

10 years ago

I got the same problem but don't have a user called 'anturism' or something similar on my WHM? Should I manually create it?

10 years ago

If you setup the WHM plugin that user should be available, there is no need to create it manual !!!

Under review

10 years ago

You are absolutely right

Answered

10 years ago

Customer support service by UserEcho